Customer Service Ambassador
18 hours ago
We're seeking a talented Customer Service Ambassador to join our Branch Network team in Yorkshire. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional service to our members and supporting their financial goals.
As a Customer Service Ambassador, you'll be responsible for providing tailored support to our members, helping them navigate our products and services, and facilitating great conversations through various channels. You'll work closely with our team to ensure seamless interactions and outstanding customer experiences.
About the Job Description- You'll get to know our members and support them in finding the right solutions for their needs.
- Facilitate effective communication and provide tailored advice to our members.
- Work collaboratively with the team to achieve business objectives and deliver excellent customer outcomes.
- You'll have strong interpersonal skills, with the ability to build rapport with our members and colleagues alike.
- Demonstrate exceptional adaptability, thriving in dynamic environments and embracing change with a positive attitude.
- Display strong empathy and understanding, addressing the needs and feelings of others to foster a supportive work environment.
- Showcase exceptional relationship management skills, capable of building and maintaining strong connections with our members and colleagues.
- Holiday: Enjoy 25 days plus Bank Holidays, with the option to buy up to 5 additional days.
- Bonus: Share in our success with an on-target bonus of 7% of eligible pay (up to 15%).
- Pension: We contribute up to 11% into your YBS pension.
- Healthcare: Access a range of health benefits, including private medical insurance, dental, and healthcare plans.
- My Benefits: Take advantage of retail, hospitality, and health discounts through our self-service portal.
The estimated salary for this role is £28,000 - £35,000 per annum, depending on experience and location.
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