Customer Service Ambassador

4 weeks ago


York, York City, United Kingdom Holiday Inn York Full time

Role Overview

As a Guest Service Assistant at Holiday Inn York, you will play a vital role in ensuring every guest receives a safe and outstanding experience. This position reports directly to the Guest Service Manager and is part of a team based at our hotel in York.

Key Responsibilities

  • Support the hotel in achieving all brand and company metrics and objectives.
  • Build and develop relationships with guests, assessing their needs and adapting your style and approach accordingly.
  • Ensure all repeat guests, priority members, and VIPs receive recognition and appreciation.
  • Follow SOPs to ensure consistent hospitality for all guests.
  • Maintain a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products, and services to all guests.

What We Offer

Our rewards package includes:

  • Annual Conference Event and Awards
  • Apprenticeships
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while you stay in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

Requirements

We are looking for someone with previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. The ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

Next Steps

A member of the hotel team will be in touch to book a 15-minute chat to discuss the role in detail and answer any questions you may have.



  • York, York City, United Kingdom Accor Full time

    Customer Service AmbassadorJob Description:We are seeking a skilled and enthusiastic Customer Service Ambassador to join our team at Novotel York Centre.Key Responsibilities:Develop high-quality relationships with guests, from the moment they arrive and throughout their stay, to foster loyalty.Welcome guests and deliver excellent customer service.Convey the...


  • York, York City, United Kingdom Yorkshire Building Society Full time

    About This RoleWe're seeking a talented Customer Service Ambassador to join our Branch Network team in Yorkshire. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional service to our members and supporting their financial goals.As a Customer Service Ambassador, you'll be responsible for providing tailored support to...


  • York, York City, United Kingdom Malmaison Full time

    We are seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team at Malmaison. As a key member of our front desk team, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.The ideal candidate will have...


  • York, York City, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Nationwide Building Society. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and ensuring our customers receive the best possible experience.Key ResponsibilitiesCustomer Service: Provide...


  • York, York City, United Kingdom Accor Full time

    Company Overview:Novotel York Centre is a leading hospitality provider that aims to create memorable moments for its guests. With a strong focus on customer satisfaction, the company strives to connect hearts from arrival to farewell.The hotel boasts 146 bedrooms, 6 meeting rooms, a restaurant & bar, and soon-to-open swimming pool and sauna facilities. This...


  • York, York City, United Kingdom Holiday Inn York Full time

    At Holiday Inn York, we're seeking an exceptional Customer Experience Ambassador to join our team. This role is perfect for individuals who are passionate about delivering outstanding service and creating memorable experiences for our guests.About the RoleThe Customer Experience Ambassador will be responsible for ensuring that every guest receives a safe and...


  • York, York City, United Kingdom HomeSense Full time

    Homesense is an ever-evolving workplace where our retail associates are encouraged to be creative and bring unique ideas to the table. As a Customer Experience Ambassador, you'll have the opportunity to work in a dynamic environment with diverse products and people.About the RoleThis role offers a variety of experiences, from working on cash registers to...


  • York, York City, United Kingdom RBH Hospitality Management Full time

    About The RoleAs a Customer Experience Ambassador at RBH Hospitality Management, you will be the first point of contact for our guests, ensuring they have an unforgettable experience from check-in to check-out. Your friendly demeanor and exceptional communication skills will make every guest feel welcome and valued.The Ideal CandidateWe are seeking a highly...

  • Brand Ambassador

    1 month ago


    York, York City, United Kingdom Service Innovation Group UK Full time

    Role OverviewService Innovation Group UK is seeking a highly motivated and results-driven Brand Ambassador to join our team. As a Brand Ambassador, you will play a key role in promoting our client's services and building strong relationships with retailers across a designated territory.Key ResponsibilitiesDevelop and maintain positive relationships with...


  • York, York City, United Kingdom Slim Chickens Full time

    Service Ambassador Job Description:We're looking for a talented individual to join our team as a Service Ambassador. As a key member of our team, you'll be responsible for delivering outstanding customer experiences and providing exceptional service to our guests.Responsibilities:• Offer top-notch service to customers, ensuring their needs are met and...


  • York, York City, United Kingdom Generation Juice Full time

    Job DescriptionAt Generation Juice, we are on a mission to make a tangible difference in reducing plastic waste. We are looking for a Customer Success Ambassador to join our team and contribute to our mission.We provide sustainable and healthy hydration options to secondary schools, eliminating the 650 million plastic bottles and metal cans used by them each...


  • York, York City, United Kingdom Everyman Cinema Group Full time

    About Everyman Cinema GroupWe're a fast-expanding cinema brand with a focus on delivering exceptional customer experiences. Our stylish venues offer a unique atmosphere where guests can enjoy a movie with a freshly baked pizza, a glass of wine, and the comfort of a sofa.Job RoleWe're seeking a Hospitality Professional to join our team as a Customer...


  • York, York City, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a skilled Customer Representative to join our team at Nationwide Building Society. As a Customer Representative, you will be the face of our organization, providing exceptional customer service and support to our members.Key Responsibilities Provide excellent customer service through various channels, including in-branch, phone,...


  • York, York City, United Kingdom Holiday Inn York Full time

    Role OverviewAt Holiday Inn York, we are seeking an exceptional Guest Service Assistant to join our team. As a key member of our front desk team, you will play a vital role in ensuring every guest receives a safe and outstanding experience.Key ResponsibilitiesSupport the hotel in achieving all brand and company metrics and objectives by delivering...


  • York, York City, United Kingdom Splendid Hospitality Group Full time

    Company OverviewThe Splendid Hospitality Group is a leading hotel operator with a commitment to excellence in customer service. Our mission is to provide a unique and memorable experience for our guests, making us the UK's most loved hotel.SalaryWe offer a competitive salary of £24,980 per annum, along with a range of benefits that will make you feel valued...


  • York, York City, United Kingdom Pret Full time

    Unlock Your Potential at Pret A MangerWe're seeking passionate individuals to join our dynamic Front of House and Kitchen teams. No experience needed – just bring your enthusiasm and team spirit. Be part of a fast-paced environment where you'll learn to prepare delicious products and deliver outstanding customer service.About the Role:Full-time shifts are...


  • York, York City, United Kingdom Sodexo Full time

    Job OverviewA role that embodies the spirit of customer service excellence. As a Receptionist at Sodexo, you will be the first point of contact for our clients and colleagues, setting the tone for a positive and welcoming experience.Key Responsibilities:Provide exceptional customer service, ensuring a warm and professional welcome to all guestsManage...


  • York, York City, United Kingdom Tapestry Full time

    About Kate SpadeKate Spade new york embodies the spirit of living colorfully, embracing individuality and exuding confidence. Our brand is built on a passion for empowering women to express themselves through vibrant designs and playful sophistication.We are part of Tapestry, a global house of brands that values innovation, inclusivity, and unwavering...


  • York, York City, United Kingdom Compass Group UK Full time

    About the Position:We are seeking a reliable and skilled Porter to join our team at 14Forty. As a key member of our operations team, you will be responsible for maintaining the highest standards of customer care and cleanliness.Responsibilities:Ensure the lobby and other public areas remain clean and tidySupport housekeeping, restaurant, and banqueting staff...


  • York, York City, United Kingdom Holiday Inn York Full time

    Role OverviewAs a Guest Service Assistant at Holiday Inn York, you will play a vital role in ensuring every guest receives a safe and outstanding experience. This position reports directly to the Guest Service Manager and is part of a team based at our hotel in York.Key ResponsibilitiesSupport the hotel in achieving all brand and company metrics and...