Customer Service Ambassador

3 weeks ago


York, York City, United Kingdom Nationwide Building Society Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Nationwide Building Society. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and ensuring our customers receive the best possible experience.

Key Responsibilities

  • Customer Service: Provide excellent customer service to our customers, responding to their queries and concerns in a professional and courteous manner.
  • Relationship Building: Build strong relationships with our customers, understanding their needs and preferences, and providing tailored solutions to meet their requirements.
  • Product Knowledge: Develop and maintain extensive knowledge of our products and services, enabling you to provide accurate and informed advice to customers.
  • Teamwork: Work collaboratively with colleagues to achieve team objectives and provide support to colleagues as needed.

What We're Looking For

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Customer Focus: A genuine passion for delivering exceptional customer service and a commitment to understanding and meeting customer needs.
  • Problem-Solving Skills: Effective problem-solving skills, with the ability to think creatively and provide solutions to complex customer queries.
  • Teamwork: A collaborative and supportive team player, with the ability to work effectively in a fast-paced environment.

Why Join Us

At Nationwide Building Society, we pride ourselves on being a values-driven organization, committed to making a positive impact on our customers' lives. We offer a range of benefits, including a competitive salary, comprehensive training and development opportunities, and a supportive and inclusive work environment. If you're passionate about delivering exceptional customer service and building strong relationships with our customers, we want to hear from you

About Nationwide Building Society

Nationwide Building Society is the world's largest building society, with over 15 million customers and a reputation for delivering exceptional service. We're committed to making a positive impact on our customers' lives, and we're looking for talented individuals like you to join our team and help us achieve our goals.



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