Customer Service Ambassador
1 month ago
The Splendid Hospitality Group is a leading hotel operator with a commitment to excellence in customer service. Our mission is to provide a unique and memorable experience for our guests, making us the UK's most loved hotel.
Salary
We offer a competitive salary of £24,980 per annum, along with a range of benefits that will make you feel valued and supported in your role.
Job Description
As a Guest Services Assistant, you will be responsible for providing exceptional customer service to our guests, responding to their queries and resolving any issues they may have. You will work closely with our front desk team to ensure that all guest needs are met, and our hotel runs smoothly.
Required Skills and Qualifications
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as a passion for delivering exceptional customer service. You should also be knowledgeable about Office 365 and be able to work confidently in a fast-paced environment.
Benefits
We offer a comprehensive range of benefits, including fully funded and supported Apprenticeship programmes up to level 7, Supervisory and Management development training programmes, Ignite and Inspire, splendid Family discounts across our group, and much more.
What We Offer
We value our employees and want to support them in their personal and professional development. That's why we offer a range of benefits and perks, including complimentary light breakfast, lunch, and dinner whilst on shift, as well as discounted local NCP car parking and discount off local First bus travel. We also celebrate our diverse workforce with awareness days and diversity lunches, and recognize our Grand Family through Grand Star of The Month, Grand Celebrity of The Week, Probation Pass lunch and Long Service recognition dinner.
About Us
The Grand, York is a five-star hotel located in the heart of the historic city. We pride ourselves on our Victorian elegance and modern sophistication, and our award-winning rosette restaurant, The Rise, holds the Conde Naste 2022 award for Best Afternoon Tea. We also boast an atmospheric Spa, stunning Meeting and Event spaces, and an In-Room Dining offering.
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