Customer Service Ambassador

2 days ago


York, York City, United Kingdom Malmaison Belfast Full time
About the Role

This exciting opportunity is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service. As a Receptionist at Malmaison, you will be responsible for providing a warm and welcoming atmosphere for our guests, ensuring that every interaction is a positive one.

Your key responsibilities will include greeting guests, checking them in, and providing information on hotel services and amenities. You will also be responsible for handling queries of all shapes and sizes, resolving any issues that may arise during a guest's stay, and maintaining accurate records.

We are looking for someone with excellent communication and interpersonal skills, who is able to build strong relationships with guests, colleagues, and management. If you are a natural people person, enjoy working in a team environment, and are eager to develop your career in a dynamic and fast-paced industry, we would love to hear from you.

In terms of salary, we estimate this role to be around £11.95 per hour, based on local market rates and the level of experience required.

We create memories that guests will never forget at Malmaison, and this could be the next step for you into a Supervisory position within our company – we actively encourage internal development and progression.



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