Customer Experience Ambassador

1 week ago


York, York City, United Kingdom Holiday Inn York Full time

At Holiday Inn York, we're seeking an exceptional Customer Experience Ambassador to join our team. This role is perfect for individuals who are passionate about delivering outstanding service and creating memorable experiences for our guests.

About the Role

The Customer Experience Ambassador will be responsible for ensuring that every guest receives a safe and exceptional experience during their stay with us. As part of our dynamic team, you will be working closely with the Guest Service Manager and other colleagues to achieve this goal.

This role involves building and developing relationships with our guests, understanding their needs, and providing personalized solutions to exceed their expectations. You will also be responsible for recognizing and appreciating our repeat guests, priority members, and VIPs.

Duties and Responsibilities
  • Support the hotel in achieving brand and company metrics and objectives.
  • Build and develop relationships with guests, assessing their needs and adapting your approach accordingly.
  • Ensure all repeat guests, priority members, and VIPs receive recognition and appreciation.
  • Follow SOPs to ensure consistent hospitality for all guests.
  • Maintain a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products, and services to all guests.
Requirements

To be successful as a Customer Experience Ambassador, you will need:

  • Previous experience in a fast-paced, customer-facing role.
  • A passion for delivering outstanding customer service.
  • The ability to anticipate guests' needs and provide personalized solutions.
  • Comfortable using a range of technology, including MS Office.
Benefits

We offer a comprehensive rewards package, including:

  • An annual conference event and awards.
  • Apprenticeships.
  • Robust career development opportunities and support for personal growth.
  • Attractive discounts across major retailers, restaurants, and events.
  • Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide.
  • 50% off food and beverage while staying in our hotels.
  • 24/7 access to our Leisure Clubs (gym, pool, steam rooms).

Salary: £22,500 - £25,000 per annum, depending on experience.



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