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Customer Service Ambassador

4 weeks ago

York, York City, United Kingdom Malmaison Full time

We are seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team at Malmaison. As a key member of our front desk team, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.

The ideal candidate will have a natural charm and a passion for delivering outstanding service. You will be responsible for managing the front desk, handling guest queries, and ensuring that all guests have a memorable and enjoyable stay with us.

In addition to providing exceptional customer service, you will also be responsible for maintaining the highest standards of professionalism and integrity. You will be a team player who is able to work effectively with colleagues to achieve our goals and objectives.

We offer a competitive rate of pay, a range of benefits, and opportunities for career development and progression. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.

Key Responsibilities:

  • Provide exceptional customer service to all guests
  • Manage the front desk and handle guest queries
  • Maintain the highest standards of professionalism and integrity
  • Work effectively with colleagues to achieve our goals and objectives

What We Offer:

  • Competitive rate of pay
  • Range of benefits
  • Opportunities for career development and progression

About Us:

Malmaison is a leading hospitality company that is committed to delivering exceptional customer service and creating memorable experiences for our guests. We are a proud sponsor of The Brain Charity and are committed to making a positive impact in our communities.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.