Customer Service Ambassador
1 week ago
About Elmbank Hotel:
We are a family-owned business with a strong commitment to providing exceptional service to our guests.
Job Summary
This is an exciting opportunity to join our team as a Receptionist at Elmbank Hotel. As the first point of contact for our guests, you will be responsible for delivering a warm and welcoming experience that sets the tone for their stay.
Key Responsibilities:
- Manage guest interactions in a professional and friendly manner
- Handle transactions efficiently and accurately
- Provide local insights and recommendations to enhance the guest experience
- Anticipate and resolve any issues or challenges that may arise during the guest's stay
Requirements:
- Experience in a similar customer-facing role with excellent communication skills
- Strong interpersonal and problem-solving skills to ensure a seamless experience
- Flexible and adaptable with the ability to work well under pressure
- High attention to detail and accuracy
Benefits:
- Competitive salary: £22,000 - £25,000 per annum
- Discounted hotel stays and food & beverage options
- Development opportunities through our 'Grow with us' initiative
- Confidential Employee Assistance Programme (EAP) available 24/7
About You:
We're looking for someone who is passionate about delivering exceptional customer service, has a positive attitude, and is willing to go the extra mile to ensure our guests have an unforgettable experience.
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