Customer Service Ambassador

1 week ago


York, York City, United Kingdom Elmbank Hotel Full time

About Elmbank Hotel:

We are a family-owned business with a strong commitment to providing exceptional service to our guests.

Job Summary

This is an exciting opportunity to join our team as a Receptionist at Elmbank Hotel. As the first point of contact for our guests, you will be responsible for delivering a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities:

  • Manage guest interactions in a professional and friendly manner
  • Handle transactions efficiently and accurately
  • Provide local insights and recommendations to enhance the guest experience
  • Anticipate and resolve any issues or challenges that may arise during the guest's stay

Requirements:

  • Experience in a similar customer-facing role with excellent communication skills
  • Strong interpersonal and problem-solving skills to ensure a seamless experience
  • Flexible and adaptable with the ability to work well under pressure
  • High attention to detail and accuracy

Benefits:

  • Competitive salary: £22,000 - £25,000 per annum
  • Discounted hotel stays and food & beverage options
  • Development opportunities through our 'Grow with us' initiative
  • Confidential Employee Assistance Programme (EAP) available 24/7

About You:

We're looking for someone who is passionate about delivering exceptional customer service, has a positive attitude, and is willing to go the extra mile to ensure our guests have an unforgettable experience.



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