Service Delivery Excellence Manager

1 week ago


Manchester, United Kingdom IP Integration Full time
Job Title

Service Delivery Excellence Manager

We're seeking a seasoned professional to oversee the delivery of exceptional services to our clients in Reading or London. Estimated salary: £60,000 - £80,000 per annum.

The role involves:

  • Developing and operating services that meet customer contracts.
  • Delivering and reporting on key performance indicators (KPIs), service level agreements (SLAs), and objectives during regular service reviews.
  • Managing stakeholders internally and externally regarding service delivery, risk management, and issue resolution.

About IPI:

IPI is an agile organisation dedicated to creating intelligent contact centre and IT solutions. We invest in customer experience, our people, and culture, putting people at the heart of everything we do.



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