Service Excellence Manager

2 weeks ago


Greater Manchester, United Kingdom Talentbank Technology Partners Full time

We are looking for a highly skilled IT Service Delivery Manager to join our team at Talentbank Technology Partners. As a key member of our service delivery team, you will be responsible for ensuring that all services are delivered to the highest standard, managing client relationships, and identifying opportunities for efficiency and cost reduction.

Responsibilities
  • Manage client relationships to deliver high-quality services.
  • Develop and implement service delivery strategies.
  • Collaborate with internal stakeholders to improve processes and services.
  • Track KPIs to measure success.

The ideal candidate will have experience as an IT Service Delivery Manager in a multi-client role, knowledge of service and application delivery, experience with ITIL processes and service delivery software, and understanding of Project Management principles.

Additionally, the successful candidate will possess strong communication and interpersonal skills, be able to work in a fast-paced environment, and have a proven track record of delivering results.

Estimated Salary: £70,000 - £90,000 per annum



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