IT Service Excellence Manager

1 month ago


Manchester, United Kingdom Department of Work & Pensions - Digital Full time

Digital Transformation Opportunities:

In recent years, we have brought our IT in-house, introduced elements such as automation and self-service to our digital services, and accelerated the adoption of public cloud.

We want to build on this success with the help of an experienced IT Service Excellence Manager.

This role will involve driving analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions.

You will own stakeholder relationships and ensure that Products and Services deliver the best value for money in meeting business and user requirements.

Job Description:

  • Deliver high-quality and value-driven support for digital products and services.
  • Maintain service levels that meet agreed targets, manage end-to-end service performance, and oversee contracts with third-party suppliers.

Required Skills:

  • Proven IT service management experience, preferably within a framework such as ITIL.
  • Independent capability in managing digital products/services and reporting.
  • Experience in budgeting and financial forecasting.

Salary Information:

The estimated salary range for this position is between £42,614 and £45,081 per annum, depending on your level of experience.

Benefits:

  • Flexible working arrangements, including hybrid model with some time at home and some time in a hub with the team.
  • Pension scheme with employer contributions of 28%.
  • Generous leave package starting at 26 days rising to 31, plus all usual bank holidays, and option to take extra days off on flexi leave.


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