Service Excellence Director

2 days ago


Manchester, United Kingdom The Portfolio Group Full time

The Service Excellence Director role at The Portfolio Group offers a unique chance to shape the future of our client's business, an award-winning HR Software provider. As a key member of our team, you will be responsible for driving excellence in customer service, leading a high-performing team, and developing strategies to improve service delivery and client engagement.

About the Team
  • We are a talented team of professionals, passionate about delivering exceptional customer service and driving business growth.
  • Our team is dedicated to helping our clients succeed, and we are committed to providing a world-class service experience.
  • We believe in collaboration, innovation, and continuous improvement, and we are always looking for ways to enhance our services and exceed our clients' expectations.
Requirements
  • A strong background in management, customer service, and team leadership.
  • Excellent communication and organisational skills, with the ability to prioritise tasks under pressure.
  • Experience in analysing data, identifying trends, and developing recommendations to improve business performance.
  • A proven track record of delivering excellent customer service and driving business growth.

The successful candidate will have a salary of £65,000 - £80,000 per annum, depending on experience. If you are a motivated and results-driven individual with a passion for customer service and business growth, we encourage you to apply for this exciting opportunity



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