Operational Excellence Leader for Mitie's Technical Services

1 week ago


Manchester, United Kingdom Mitie Full time
About the Role

We are seeking an experienced Operational Excellence Leader to join our team at Mitie, reporting directly to the Operational Development Director. As the leader of the Technical Services Operating Centre (TSOC), you will be responsible for overseeing the end-to-end workflow management process, supporting the Technical Services business. This includes leading a Remote Monitoring Centre and managing stakeholder relationships with operational Managing Directors and their senior teams.

Main Responsibilities:

  • As a visible leader, you will spend most of your time in the TSOC, ensuring seamless operations and making key decisions to drive success.
  • You will work closely with Heads of Function to review development plans and establish succession plans that promote growth within our people.
  • Familiarity with technology advancements is essential, as you will lead programmes to trial new ways of working and create more efficient processes.
  • Your experience will also help you design customer journeys that maximise team effectiveness and identify service excellence opportunities.
  • You will define what service excellence means and champion it across the Technical Services business.
Requirements

To succeed in this role, you will have:

  • Prior leadership experience of a large team (200+ members).
  • A deep understanding of operating centre management and various aspects of service delivery.
  • Experience in prioritising change in a customer-focused business environment.
  • Excellent presentation and engagement skills.
  • A proven track record of realising and tracking business benefits.
  • Ability to map operational interdependencies and track the impacts of change.
What We Offer

As part of the Mitie team, you can expect:

  • An estimated salary range of £80,000 - £110,000 per annum, depending on location and experience.
  • A competitive benefits package.


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