Service Operations Lead
5 months ago
**Our values and behaviours**
Delivering the exceptional, every day
- **Our purpose**: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
- **Our promise to our people**: a place to work where you can thrive and be your best every day.
- **Our promise to our customers**: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- **Our culture - our core values and how we behave**:
- **We are one Mitie**:we work as one to deliver a seamless, unrivalled Service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- **We are built on integrity and trust**:integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- **We go the extra mile**:whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- **Our diversity makes us stronger**:we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- **Our customers' business is our business**:we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
**Job objectives and responsibilities**
As the Service Operations Lead, you will be responsible for the departmental operations of the Service Delivery team. Looking after a team of skilled and developing engineers and technicians to deliver a Service that proactively identifies anomalies in plant performance, environmental management and energy consumption providing permanent remediation, and reviews the technical operation of a buildings monitoring solution to identify opportunities for optimisation and improvement. The team works closely with departments across the business, ensuring processes are comprehensive accurate and adhered to across these interactions, developing key relationships and identifying key stakeholders, continuous improvement management and the management of overall delivery performance against key KPI's and agreed OGSP's are all key responsibilities within this role.
Working closely with our internal teams and partners alike you will support the delivery of our technologically enhanced service offerings to deliver world class remote management of monitoring solutions in a building environment across a wide range of sectors in the FM industry. Building out a leading remote management service that offers the best in connected technology solutions.
You will deliver support to end users, ensuring our clients can carry out everyday duties without worrying about their buildings. This includes receiving, prioritising, documenting, and actively resolving end-user requests. Problem solving and technical investigations using suitable engineering software's. Technical assistance to varied engineering and managerial disciplines including but not limited to: Controls, HVAC, Electrical, Fire and Security Engineers, Facilities Managers, IT Specialists and Energy Managers.
The role is primarily office based with the flexibility to work from home when required. The role commands a 40hr working week between the hours of 8am and 6pm Monday to Friday. On call duties are available but not mandatory for this role.
Your responsibilities are as follows:
- Ensuring the right products and Services are always available and identifying new opportunities or technologies that will help the Service move forward
- Ensuring company policies, processes and working practices are adhered to
- Documenting and maintaining or updating existing processes
- Reporting on process changes and managing improvement through known methodologies
- Shaping and managing team projects
- Monitoring of overall performance and productivity against key indicators and implementing strategies for increasing efficiency
- Monitoring resources and ensuring the companies objectives are met
- Supporting all functions inherent to the business to deliver success
- Team management and satisfaction
- Building interdepartmental relationships and improving working practices
- Managing pipeline works from varying sources
- Development of training programs and creation of development plans for team members
**Other duties**
- Manage the Service team and deliverable Services
- Supporting KPI targets and adhering to other measures of success in partnership with operational teams
- Work with end users on their requirements
- Support the design and implementation of management strategies, and new technologies
- Develop monitoring solutions targeted to support the development of our services and realisation of our roadmap
- Pro-actively alert end users to issues identified
-
Area Operations Manager
2 weeks ago
Manchester, United Kingdom Archie's Operations Full timeArea Chef Opportunity at Archie's OperationsWe are looking for a skilled Area Chef to join our dynamic team at Archie's Operations. As a key member, you will be responsible for leading kitchen operations, implementing food safety and health policies, and motivating staff to deliver high-quality menu items and exceptional service.Main Responsibilities:Develop...
-
Lead Developer, GOV.UK App Back-end Services
3 months ago
Manchester, United Kingdom Government Digital Service Full timeJob summaryThe Government Digital Service (GDS) exists to make the user experience of the government simple, consistent and welcoming for everyone. To do this, GDS builds, iterates and maintains digital tools and platforms that are part of everyday life in the UK; platforms like - the online home of government information and services. We also work with...
-
Production Operator
6 months ago
Manchester, United Kingdom Service Graphics Full timeService Graphics is looking to fill the position of Production Operative on a full time, permanent basis. The role is initially based at our Manchester location, but will then move to a new branch in Ashton. The purpose of the role is to support all production departments ensuring Service Graphics delivers excellence to clients in line with the Company...
-
Manchester, United Kingdom Motability Operations Full timeDescription Motability Operations is currently recruiting for a Stakeholder Engagement Manager to join our team in London.Reporting to the Head of Public Affairs and Stakeholder Engagement, the key purpose of this role is to support Motability Operations' development of relationships with Industry and Disability Groups.This is a crucial role in a relatively...
-
Print Production Operator
6 months ago
Manchester, United Kingdom Service Graphics Full timeService Graphics is looking to fill the position of Print Production Operative on a full time, permanent basis. The role is initially based at our Manchester location, but will then move to a new branch in Ashton. The purpose of the role is to support all production departments ensuring Service Graphics delivers excellence to clients in line with the...
-
Senior Training Manager
2 weeks ago
Manchester, United Kingdom Carlisle Support Service Full timeJob SummaryWe are looking for a Senior Training Manager to join our Operations team at Carlisle Support Service. The successful candidate will be responsible for developing and implementing successful training programs, with a focus on generating revenue through marketing and cold selling of industry and sector-based courses.The ideal candidate will have a...
-
Accommodation Services Manager
2 weeks ago
Manchester, United Kingdom Service Care Solutions Full timeAccommodation Services Manager OpportunityWe are seeking an experienced Accommodation Services Manager to lead our team in Manchester, supporting vulnerable asylum seekers. In this role, you will ensure a high standard of accommodation, compliance with the Asylum Accommodation and Support Services Contract (AASC), and prioritize the safety and well-being of...
-
Operations Director
2 weeks ago
Manchester, United Kingdom Carlisle Support Service Full timeJob OverviewWe are seeking a highly skilled Operations Director to lead our Training and Development team at Carlisle Support Service. This is an exciting opportunity to join a growing market-leading brand, working with top clients across the UK.The ideal candidate will have a proven track record in developing and implementing successful training programs,...
-
Operations Lead
3 days ago
Manchester, United Kingdom Anglian Home Improvements Careers Full timeJob SummaryAs an Operations Lead at Anglian Home Improvements Careers, you will oversee the installation process to ensure exceptional customer experiences. This role involves coordinating and inspecting all aspects of the installation phase to guarantee high-quality service delivery.
-
Business Development Director
1 week ago
Manchester, United Kingdom Lead Candidate Full timeBusiness Development Director UK & IrelandAs two leading CDMOs come together, this is a rare opportunity to join an organisation benefitted by a long-established reputation and significant backing. As Business Development Director, you will play a crucial part in driving growth for the organisation’s CDMO services across the UK and Ireland. Key...
-
Operational Lead
1 week ago
Greater Manchester, United Kingdom Salvis Full timeJob Title: Operational LeadEstimated Salary: $55,000 - $65,000 per yearServicing guests with exceptional warmth and authenticity is at the core of Salvis's mission. As an Operational Lead, you will oversee daily front-of-house operations, ensuring every guest enjoys a memorable experience.Key Responsibilities:Oversee daily front-of-house operations to...
-
IT Operations Lead
2 weeks ago
Manchester, United Kingdom Tate Full time**Job Description:** IT Operations Lead**Company Background:** Tate, a leading display graphics company, requires an IT Manager to lead their IT operations team. The ideal candidate will have experience in SQL and a broad understanding of IT management in a similar environment.**Responsibilities:Software Management: Install, configure, and manage software...
-
Guest Services Lead
2 weeks ago
Manchester, United Kingdom Treehouse Manchester Full timeAbout the RoleAs a Guest Services Manager, you will be responsible for leading and inspiring our service team, ensuring seamless operations, and driving financial performance. This is an excellent opportunity to showcase your leadership skills, creativity, and passion for hospitality.Key ResponsibilitiesLead and develop a high-performing team, providing...
-
Operations Manager Lead
2 weeks ago
Manchester, United Kingdom Aspens Services Full timeAbout the JobAt Aspens Services Ltd, we are seeking an experienced Operations Manager Lead to join our team in the North region. As a key member of our operations team, you will be responsible for overseeing the delivery of excellent food operations and meeting client expectations.Your main duties will involve:Providing guidance and oversight to Operations...
-
Operations Lead
6 months ago
Manchester, United Kingdom Chorlton Bike Deliveries Full time**We provide a Manchester-based car-free delivery and support service, whilst enabling our community to use bicycles and e-cargo bikes to make sustainable transport choices.** **We do deliveries for the NHS, local retailers and businesses in South** **Manchester and City Centre. This work supports our not-for-profit community support projects.** **These...
-
Service Lead
6 months ago
Manchester, United Kingdom Trek Bikes Full timeA bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us...
-
Drainage Operations Lead
3 weeks ago
Manchester, United Kingdom Adler & Allan Full timeJob Title: Drainage Operations LeadAbout the Role:We are seeking an experienced and skilled Drainage Operations Lead to join our team in Manchester. As a key member of our operations team, you will be responsible for leading our cutting-edge CCTV vehicle and delivering top-notch drainage inspection services.Key Responsibilities:Maintaining and servicing...
-
Chief Operations Director
3 weeks ago
Manchester, United Kingdom North West Ambulance Service NHS Trust Full timeAbout the RoleWe are seeking an exceptional Chief Operations Director to lead our Special Operations team at North West Ambulance Service NHS Trust.
-
Housing Operations Coordinator
2 weeks ago
Manchester, United Kingdom Service Care Solutions Full timeHousing Operations Coordinator PositionWe are looking for an experienced Housing Operations Coordinator to join our team in Manchester. As a key member of our team, you will be responsible for ensuring the highest standard of accommodation and compliance with relevant contracts, prioritizing the safety and well-being of our service users.Main...
-
Lead CCTV Operator
3 weeks ago
Manchester, United Kingdom Adler & Allan Full timeLead CCTV Operator Manchester Permanent, full-time Competitive salary plus benefits Join Our Team as a Lead CCTV Operator! Lead our cutting-edge CCTV vehicle and deliver top-notch drainage inspection services for our newest team In Manchester. More about the role: Maintaining and service equipment as outlined with service manual. Report...