Markets Operations Client Service Team Lead
2 weeks ago
We’re seeking a future team member for the role of **Markets Operations Client Service Team Lead** to join our Markets Operations team. This role is located in Manchester - HYBRID.
In this role, you’ll make an impact in the following ways:
- Owns service delivery to clients in line with SLDs
- Supports client meetings.
- Looks at service improvement opportunity.
- Responsible for the daily oversight of outsourced functions to ensure service delivery is in line with SLD.
- Responsible for service improvement, technology engagement and new business engagement.
- Attends service reviews as required.
- Provides training to outsourced teams around new products.
- Acts as SME to support Product in defining service offering.
- Retains knowledge of offshored functions to enable business recovery.
- Provides recovery support for offshore functions.
- Acts as SME within incident management.
- Provides/reviews MIS/KRI/KPIs as required.
- Exercises own judgement and collaborates with multiple internal and external stakeholders to resolve reconciliations of accounts for the most complex or atypical transactions and reviews/approves work of junior team members.
- Regularly interacts with clients in answering questions and resolving multifaceted inquiries for the most complex transactions.
- Grades and reports metrics for Middle Office team
- No direct reports.
- Provides guidance to less experienced Middle Office staff as needed.
- Tasked with Team Lead responsibilities.
- Contributes to the achievement of team’s objectives.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree in finance or the equivalent combination of education and experience is required.
- 7-10 years of total relevant work experience preferred.
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