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Client Lead

3 months ago

Manchester, United Kingdom Manchester Airport Full time

**Date**:2 May 2024

**Location**: Manchester Airport, GB

**Company**:MAG

CAVU

**Job Title: Client Lead**

**Location: Manchester Airport / Hybrid**

**Permanent, Full time**

**About CAVU**:
For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Together, we can reach new heights. Together, we are CAVU

**About the role**

The Client Lead will oversee all aspects of Client Services within CAVU’s Ecommerce services function. You will own key relationships and report the impact of Commercial Service performance to each client

You will build strong relationships and nurture performance within existing clients, as well as support the regional Business Development functions in onboarding new clients internationally.

This role will play a critical part in defining CAVU’s B2B service proposition. You will be the internal and external champion of this proposition, scaling our client base across the region.

**Key Responsibilities**:

- Owning key client relationships and managing client communications, including regular meetings to review performance.
- Create operational processes that ensure quality, timely delivery, and clear value demonstration from our client work.
- Develop CAVU’s B2B marketing service proposition and play a key role in taking this to the global market.
- Creating accurate scopes of work for new projects and RFPs, forecasting resource and costs.
- Be the key contact, internally and externally, for the commercial service proposition.
- Developing strategic relationships with clients to identify, negotiate and convert new business opportunities.

**Key Skills**:

- Experienced in Client facing roles
- Confident written and verbal communicator, with meticulous attention to detail and the ability to present persuasively.
- Self-starting and highly organised, with the capability to manage complex projects across multiple stakeholders.
- Demonstrable experience of managing and growing strong client relationships, with the ability to cross and up-sell.
- Ability to put self into Clients shoes to understand their perspective
- A solid working knowledge of the full marketing mix and what different capabilities can offer the client.
- Entrepreneurial spirit with strong commercial awareness, with the ability to confidently forecast financial performance.
- In-depth understanding of the digital marketing industry to help build and manage client strategies.

**What’s in it for you?**

This is a great opportunity to join a growing company and be involved in a great variety of work, as we continue or expansion.

**The Perks**:

- **25 Days Holiday, with the option to buy up to 10 more**:

- **10% Company Pension**:

- **Annual Bonus Scheme**:

- **2 Weeks Work From Anywhere**:

- **MediCash Programme**:

- **On Site Gym**:

- **A Host of Flexible Benefits & Discounts**

**ED&I at CAVU**

We are an equal opportunities employer. At CAVU we know that diverse teams are more likely to have greater innovation, creativity and understand of our customer needs. These are many of the things we are passionate about at CAVU.

We also want to ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, therefore please contact us to request assistance.
- CAVU