Clients Services Lead

4 weeks ago

Manchester, United Kingdom CreateFuture Full time

CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first.

We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country.


We are a team of creators - whether that's code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies.

And together, with our clients, we create the future.

This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few.


Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work.

Don't just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low.


Join us on our journeyLet's create something awesome, together, today.

About the role and team:

Clients Services Leads help our customers achieve their strategic objectives, while also driving value.

They are focused on growth across existing clients and have deep understanding of their customer's business and industry, building and maintaining strong customer relationships at every level.

They are problem solvers, they ask questions, listen, think, and advise, bringing insight and experience. They work collaboratively and are able to align matrix teams around a common goal and/or outcome. They can manage the full sales cycle alongside overseeing a portfolio of accounts.

***:

What you'll be doing:

  • Leading and managing the entire sales process including but not limited to; identifying & qualifying the opportunity, developing the brief, building the pitch team, crafting a winning and differentiated proposal, managing the contracting process, tracking and reporting on deal progress & mobilising the engagement team.
  • Leading a portfolio of accounts, help your customers achieve their strategic objectives, while also driving value for CreateFuture.
  • Ensuring that your client's needs are met, that they are happy with the services they receive and that we are delivering to their expectations.
  • Owning and developing, in collaboration with your peers, Strategic Account Plans that align the wider business around the activities & investment needed to drive growth across an account.
  • Developing teaming relationships and win strategies
  • Representing and enhancing CreateFuture's reputation in the market through active participation and contribution to the broader technical community

We'd love to talk to you if you:

  • Have experience working in professional services and/or custom digital product development businesses with a proven track record of successfully selling solutions or services at an executive/C
  • level.
  • Can demonstrate your background working in a professional services and/or custom digital product & technology environment in a similar role.
  • Have a passion for digital products & technology with the ability to talk with csuite and senior stakeholders in client organisations, demonstrating an understanding of a range of product & technology concepts such as agile methodologies, design thinking, service design, MVP product development & benefits of a modern software development approach.
  • Have prior experience with clients in Financial Services, Public Sector, Consumer & Retail or Energy & Utilities is advantageous.
As well as demonstrating a passion for digital and tech, the successful applicant will be able to demonstrate where they have delivered against the following KPIs;

  • A track record of either managing accounts/a portfolio of accounts with an annual revenue target of between £25m+
  • Evidence of building longterm, sustainable and growing relationships through length of relationships, margin targets & YoY revenue growth.
  • Evidence of delivering strategic outcomes for your clients through measurable outcomes &/or business value.
  • Evidence of creating brand advocacy through a positive client NPS score or equivalent measure.

What we'll offer you:

At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you'll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow.

You'll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people.


Our benefits include:

  • Total 35 days holiday (we have flexible bank holidays)
  • Comprehensive private medical insurance
  • Enhanced parental

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