![The Better Health Generation](https://media.trabajo.org/img/noimg.jpg)
Assistant Lead Client
2 months ago
**Position Title**: Assistant Lead Client & Triage Services
**Working Hours**: 37.5 Hours per week - Monday to Friday
**Location**: Remote - Head Office Location Manchester
**Salary**: £24,000 - £25,000 for 37.5-hour contract.
Are you looking for a chance to contribute to a company that strives to make a positive difference in people’s lives? You may be just the person we need The Better Health Generation is a community of thought-leading health professionals bound together by purpose. We are experts in work-focussed health services, and give individuals and organisations access to high-quality, evidence-based and cost-effective health solutions that support performance, improve staff turnover and commitment and deliver tangible results.
We work within the following sectors:
- Employability & Skills Sectors
- Corporate Business
- Justice and Offender Management
- Education
We are a company with a reputation for excellence, and living our values of Quality, Results, Innovation and Integrity.
**We are looking for**
The role of Assistant Lead Client and Triage Services Officer operates as an integral part of TBHG Team. The role requires management of a small team who work as the first point of contact for referrals. This role aims to provide exceptional customer service to TBHG clients and staff, whilst following participant journeys from start to finish whilst assisting in the day-to-day running’s of the team.
**Key responsibilities will include**:
- Ability to work closely with the Lead Client & Triage Services Officer
- Assist in overseeing small team
- Motivate and develop yourself and your team to achieve and exceed KPI’s
- Act as a champion of brand standards and values
- An ability to relate to people from diverse backgrounds and cultures.
- Provides an engaging and appropriate phone manner with an ability to create easy rapport with the caller and adapt to their method of communication. An ability to take initial details relating to enquiries and/or referrals and take the customer through our referrals / service delivery process.
- Generating quotes and following up on quote approvals.
- Communicating with support coordinators regarding matters of their referrals.
- Manage and support our clinical teams’ diaries.
- Engage in follow up communications, post clinical intervention to seek feedback.
- Receive and manage varied business/generalised enquiries.
- Engage with key stakeholders both internal and external, acting as a relationship manager.
- Attendance at industry/customer events to represent TBHG, as required by the business from time to time.
- Demonstrate commitment to quality client service.
- Confidence in triaging queries and complaints, escalating where necessary.
- Accurate and timely data entry into company software and any other company systems.
- Arrange and book appointments on behalf of TBHG clinicians, including the coordination of assessments and intervention appointments.
- Updating and collating data in company systems for trend tracking and statistical analysis purposes.
- Reporting to managers any identified trends within data.
- Client file management, including tracking client files for reallocation and cessation.
- Allocate approved referrals to TBHG clinicians within set timeframes.
- Assist the TBHG clinicians with ad hoc tasks.
- Competence in using case management system or equivalent, Outlook, Teams, Excel and other Microsoft Suite/Office programs.
- Provide daily handover requirements to the TBHG clinicians and management.
- Carrying out ‘Annex A’ days for potential Access to Work participant referrals, gathering key information over the telephone.
- Various other tasks relating to the growth of the Access to Work Contract.
- Carrying out Initial Assessment appointments with participants who have been referred via an employability contract. Gathering information so a participant can be best placed with the most suitable clinician.
- **Qualification & Essential Criteria**:
- Experience within the Health Industry
- Relevant study and recognised qualification within psychology/counselling or other relevant health qualification. (Minimum level 3).
- Proven experience in providing Information, Advise and Guidance.
- High-level of adaptive communication skills both verbal and written.
- Maintaining dignity and respect through use of inclusive, accessible, and sensitive language.
- Ability to work efficiently, multi-task and demonstrate exceptional time management skills in a fast paced role.
- Ability to build rapport quickly and maintain positive relationships with internal/external key stakeholders.
- An understanding of the principles of confidentiality and privacy.
- Intermediate to advanced computer literacy skills across all Microsoft Suite/Office programs.
- Must be able to foster a culture which is approachable and which respects empowerment.
- Demonstrated skills in supporting all levels of staff and external agencies.
- **Desirable criteri
-
Assistant Landscape Architect
2 months ago
Manchester, United Kingdom Lead Careers Full timeRole – Assistant Landscape Architect Location – Greater Manchester Salary - £26 - £30K DOE We are pleased to be working with an Award-Winning design-led landscape studio with multiple UK offices. Having achieved great success, they are now in a position to expand their Greater Manchester team and bring in an Assistant Landscape Architect. At...
-
Assistant Landscape Architect
3 months ago
Manchester, United Kingdom Lead Careers Full timeRole – Assistant Landscape ArchitectLocation – Greater ManchesterSalary - £26 - £30K DOEWe are pleased to be working with an Award-Winning design-led landscape studio with multiple UK offices. Having achieved great success, they are now in a position to expand their Greater Manchester team and bring in an Assistant Landscape Architect.At Assistant...
-
Lead Client Relations Executive
4 days ago
Manchester, United Kingdom Ogilvy Health Full timeExciting Opportunity: Lead Client Relations Executive at Ogilvy HealthLocation: London / Manchester / OxfordAbout Ogilvy HealthOgilvy Health stands as a prestigious global entity in healthcare communications, offering strategic solutions to prominent pharmaceutical partners. Acknowledged as the most innovative and effective agency network, Ogilvy Health is...
-
Lead Representative, Client Processing
3 months ago
Manchester, United Kingdom BNY Mellon Full timeOverview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s...
-
Lead Representative, Client Processing
2 months ago
Manchester, United Kingdom The Bank of New York Mellon Corporation Full time**_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top...
-
Shopfitter/Installation Engineer
1 month ago
Manchester, United Kingdom Client Remote Work Freelance Full timeInstallation Technician (Basic Mechanical skills)Immediately available2-3 month contract (Possible extension)£26-£28 p/h nights (Sunday- Thursday)ManchesterVehicle and tools provided, fuel card, food allowance etc40 hours per weekAre you an experienced Installation technician looking for an immediately available contract role? Are you looking for a...
-
Lead Client Relations Executive
4 days ago
Manchester, United Kingdom Ogilvy Health Full timeExciting Career Opportunity: Lead Client Relations Executive at Ogilvy HealthLocation: FlexibleAbout Ogilvy HealthOgilvy Health stands as a distinguished global entity in healthcare communications, providing strategic insights and solutions for top-tier pharmaceutical clients. Celebrated for its creativity and effectiveness, Ogilvy Health is dedicated to...
-
Junior Installation Engineer
3 weeks ago
Manchester, United Kingdom Client Full timeJunior Installation Engineer (Full Training Provided)£29,000 - £31,000 OTE + Specialist Training + Monthly Bonus + Van & Fuel Card + Overtime + Door to Door + ProgressionHome Based: Manchester or surrounding areasDo you have an Electrical / Mechanical background? Are you looking to kickstart your career in engineering with a leading company who offer...
-
Lead Client Relationship Manager
4 days ago
Manchester, United Kingdom Adria Solutions Ltd Full timePosition OverviewLead Client Relationship Manager - Strategic DevelopmentAre you a seasoned expert with a talent for driving growth and managing client partnerships? Adria Solutions Ltd is seeking a Lead Client Relationship Manager - Strategic Development to become a key member of our dynamic team during a period of significant growth.In this position, you...
-
Installation Engineer
2 months ago
Manchester, United Kingdom Client Full timeJunior / Trainee Installation Engineer (Full Training)£24,000 - £25,000 (Guaranteed OTE £30K+) + Specialist Training + Monthly Bonus + Van & Fuel Card + Overtime + Door to Door + ProgressionManchester area (Oldham, Rochdale, Bury, Bolton, Huddersfield or surrounding areas)Are you from a Mechanical / Electrical background? Are you looking to join a...
-
Commercial Manager
4 weeks ago
Manchester, United Kingdom Client Full timeCommercial Manager (FIDIC)£60,000 - £65,000 (negotiable) +Bonus +Training +Benefits +Excellent Holidays +PensionHYBRID: Commutabel to ManchesterAre you looking for an opportunity to play a fundamental part in wind power generation contributing to the UK's net zero targets?Do you have experience as a Commercial Manager from heavy utilities or civils...
-
Area Sales Manager
1 week ago
Manchester, United Kingdom Client Full timeArea Sales Manager (Engineering or Construction background)Home based but covering the Manchester area- Commutable from Manchester, Leeds, Liverpool and surrounding areas£40,000- £50,0000 + Car allowance (£6000) + Development + Pension + Progression + 25 days HolidayExcellent opportunity on offer for an ambitious sales person looking to work for a...
-
Client Experience Lead
3 months ago
Manchester, United Kingdom BNY Mellon Full timeOverview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s...
-
Lead Client Success Strategist
4 days ago
Manchester, United Kingdom Intapp Full timeLead Client Success Strategist, DealCloud for Professional ServicesIntapp is a leading provider of enterprise software solutions tailored for professional services, private capital markets, investment banking, and real estate sectors. With a robust client portfolio that includes over 800 premier legal, accounting, and consulting firms, as well as more than...
-
Manager, Client Lead
3 months ago
Manchester, United Kingdom North Highland Full timeJOB DESCRIPTION REACH YOUR POTENTIAL I COLLABORATE WITH AMAZING PEOPLE I MAKE CHANGE HAPPEN Do you have the skills, passion, and commitment to transform North Highland’s Energy & Utilities clients for the better? Are you ready to be a changemaker? If so, join us. North Highland is the world’s leading change and transformation consultancy. Simply...
-
Client Experience Lead
3 months ago
Manchester, United Kingdom The Bank of New York Mellon Corporation Full time**_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top...
-
Manager, Client Lead
2 months ago
Manchester, United Kingdom North Highland Full timeREACH YOUR POTENTIAL I COLLABORATE WITH AMAZING PEOPLE I MAKE CHANGE HAPPEN Do you have the skills, passion, and commitment to transform North Highland's Energy & Utilities clients for the better? Are you ready to be a changemaker? If so, join us.North Highland is the world's leading change and transformation consultancy. Simply put, we make change happen...
-
Mechanical Maintenance Engineer
1 month ago
Manchester, United Kingdom Client Full timeMechanically Biased Maintenance EngineerManchester (East)£42, 000 plus on call/overtime plus benefits plus 25 days leave08:00am- 16:00pm (Monday to Friday)Are you a Mechanical or Multi Skiled Maintenance Engineer looking for a permanent days based role where you will be working for one of the UK's leading Manufacturing companies within their specialism?My...
-
Mechanical Maintenance Engineer
1 month ago
Manchester, United Kingdom Client Full timeMechanically Biased Maintenance EngineerManchester (East)£42, 000 plus on call/overtime plus benefits plus 25 days leave08:00am- 16:00pm (Monday to Friday)Are you a Mechanical or Multi Skiled Maintenance Engineer looking for a permanent days based role where you will be working for one of the UK's leading Manufacturing companies within their specialism?My...
-
Clients Services Lead
3 months ago
Manchester, United Kingdom CreateFuture Full timeCreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators...