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Client Service Director

4 months ago

Manchester, United Kingdom MadeBrave Full time €86,000

We’re looking for a commercially-focused Client Services Director who is passionate about driving business growth.
Leading our Client Services team requires the grit to strategically grow, develop, and direct our accounts, delivering world-class expertise, guidance, and creative solutions that inspire and support our clients. As our Client Services Director, you'll have a global mindset and believe in new, progressive ways of working. You'll be responsible for helping to grow new business by identifying opportunities, delivering outstanding pitches, and building long-term client relationships.
Build rich and long-term working partnerships with clients, where you can positively challenge them to do better and braver work
Work collaboratively with wider agency teams to help grow the effectiveness and revenue of accounts of all sizes
Embed effectiveness measurement into every possible project and client relationship
Lead collaborative, senior-level partnerships within client companies, positioning MadeBrave as a strategic partner
Lead implementation of a CRM package across the business
Be an ambassador for the MadeBrave brand, ensuring that we are positioned appropriately for clients and the industry.
Ability to work to targets through the establishment of client account plans
Negotiate financial agreements with clients at all levels
Ensuring all contracts, terms & conditions, and legal documents are in place and compliant
Working with the team to set targets for the business, individual clients, and for the Client Services Team and continually monitoring activity against these targets
People Management
Overseeing, supporting and developing the Account Management team in their day to day roles
Strategic workforce planning
A willingness to travel, nationally and internationally, regularly
Significant experience of successfully developing and managing senior-level / C-Suite client relationships, as well as strategic alliances across the industry
A highly collaborative work style with the ability to work in different environments & cultures across a variety of stakeholders
Demonstrable strategic marketing experience, both at a national and international level, as well as the ability to adopt a hands-on approach when necessary
Experience of leading and managing a high-performing Account Management team
Confidence in managing financial budgets and negotiating contracts
Top level strategic understanding of the accounts on our roster, challenging our clients' thinking in order to offer new ideas and solutions
Flexible working
~33 days holiday plus full agency shut down between Christmas & new year
~ Your birthday off

Enhanced parental packages (extended leave and pay)
Contributory pension
Perkbox Account
Kid & dog-friendly office space
Full-Time position
Up to £86,000 (including OTE + Bonus)
Hybrid Working
We believe that having a diverse and inclusive team is essential for creating unstoppable ideas, and we encourage applications from individuals (who have the required experience for the role) regardless of gender, race, religion, social class, disability, sexual orientation or background.