Client Service Director

2 weeks ago

Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time
Client Service Director (VP)

Transforming Client Experiences

BNY Mellon is a global leader in asset management and banking, with a rich history of innovation and industry firsts. We're seeking a talented Client Service Director (VP) to join our Asset Services, Client Service Delivery team in Manchester. This role is a hybrid opportunity that combines the best of both worlds.

About the Role

As a Client Service Director, you'll be the voice of the client within our Asset Servicing Business, ensuring that BNY Mellon delivers a consistently outstanding client experience across our product range. You'll work closely with Relationship Managers and global service delivery teams to ensure overall service quality, client satisfaction, and a consistent client experience for our most complex clients.

Key Responsibilities

  • Develop a deep understanding of our clients' business, operating model, and technology strategy
  • Deliver exceptional service aligned to clients' needs and expectations across all products and services
  • Cultivate strong relationships and appreciation for what drives our clients' service requirements
  • Facilitate communication across our clients' organization, industry news, regulatory updates, and BNY Mellon changes
  • Monitor service quality, product performance, and overall client experience to proactively anticipate potential issues and opportunities
  • Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry interfaces
  • Provide strategic insights into improvements across service delivery, product, technology, and operations to create optimal client solutions
  • Navigate our technology, product, and operations groups to improve service today and build better solutions for the future

Requirements

  • Strong ability to build collaborative relationships, both internally and externally with clients
  • Analytical skills and problem-solving abilities
  • Operate with a sense of urgency and prioritize effectively
  • Clear and concise communication skills, adaptable to different audiences
  • Strong controls focus and ability to escalate when necessary
  • Leadership skills and ability to guide less experienced team members
  • Experience working with top-tier investment services firms
  • Experience delivering outstanding client experiences in client service delivery or financial services operational areas, particularly in Custody and Fund Services
  • Bachelor's degree or equivalent combination of education and experience
  • Minimum years of total work experience in financial services or similar industry

About BNY Mellon

At BNY Mellon, we're committed to creating an inclusive culture that values diversity, equity, and inclusion. We're proud to be recognized as a leader in these areas, with awards such as Fortune's World's Most Admired Companies and Bloomberg's Gender Equality Index.

Benefits

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs that support your life's journey. We provide access to flexible global resources and tools, focus on your health and personal resilience, and offer generous paid leaves to support you and your family.

  • Client Service Director

    4 days ago

    Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Client Service Director (VP)Transforming Client ExperiencesBNY Mellon is a leading global financial services institution that empowers clients to achieve their goals. We are seeking a seasoned Client Service Director (VP) to join our Asset Services, Client Service Delivery team in Manchester. This role is a hybrid opportunity that combines strategic...

  • Client Service Director

    4 days ago

    Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Client Service Director (VP)Transforming Client ExperiencesBNY Mellon is a leading global financial services institution that empowers clients to achieve their goals. We are seeking a seasoned Client Service Director (VP) to join our Asset Services, Client Service Delivery team in Manchester. This role is a hybrid opportunity that combines strategic...

  • Client Service Director

    6 days ago

    Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Client Service Director (VP)Transforming Client ExperiencesBNY Mellon is a global leader in asset management and banking, with a rich history of innovation and industry firsts. We're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director (VP). This role is located in Manchester and offers a...

  • Client Service Director

    6 days ago

    Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Client Service Director (VP)Transforming Client ExperiencesBNY Mellon is a global leader in asset management and banking, with a rich history of innovation and industry firsts. We're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director (VP). This role is located in Manchester and offers a...

  • Client Service Director

    1 week ago

    Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Client Service Director (VP)Transforming Client ExperiencesBNY Mellon is a leading global financial services institution that empowers individuals to grow, take risks, and experiment. We're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director (VP) in Manchester. This role is a hybrid...

  • Client Service Director

    1 week ago

    Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Client Service Director (VP)Transforming Client ExperiencesBNY Mellon is a leading global financial services institution that empowers individuals to grow, take risks, and experiment. We're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director (VP) in Manchester. This role is a hybrid...

  • Client Service Director

    2 weeks ago

    Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Client Service Director (VP)Transforming Client ExperiencesBNY Mellon is a global leader in asset management and banking, with a rich history of innovation and industry firsts. We're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director (VP) in Manchester. This role is a hybrid opportunity that...

  • Client Service Director

    2 weeks ago

    Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Client Service Director (VP)Transforming Client ExperiencesBNY Mellon is a global leader in asset management and banking, with a rich history of innovation and industry firsts. We're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director (VP) in Manchester. This role is a hybrid opportunity that...

  • Client Service Director

    1 week ago

    Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Client Service Director (VP)Transforming Client ExperiencesBNY Mellon is a global leader in asset management and banking, with a rich history of innovation and industry firsts. We're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director (VP) in Manchester. This role is a hybrid opportunity that...

  • Client Service Director

    1 week ago

    Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Client Service Director (VP)Transforming Client ExperiencesBNY Mellon is a global leader in asset management and banking, with a rich history of innovation and industry firsts. We're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director (VP) in Manchester. This role is a hybrid opportunity that...

  • ACCA Senior Financial Manager

    5 days ago

    Manchester, United Kingdom Director File Full time

    Job Title: ACCA Audit ManagerWe are seeking a highly skilled and experienced ACCA Audit Manager to join our team at Director File. As a Top 14 firm of chartered accountants, tax and business advisers, we work in partnership with clients ranging from entrepreneurs and individuals to multi-national corporations.Key Responsibilities:Client Portfolio Management:...

  • ACCA Senior Financial Manager

    5 days ago

    Manchester, United Kingdom Director File Full time

    Job Title: ACCA Audit ManagerWe are seeking a highly skilled and experienced ACCA Audit Manager to join our team at Director File. As a Top 14 firm of chartered accountants, tax and business advisers, we work in partnership with clients ranging from entrepreneurs and individuals to multi-national corporations.Key Responsibilities:Client Portfolio Management:...

  • ACCA Senior Financial Manager

    2 hours ago

    Manchester, United Kingdom Director File Full time

    Job Title: ACCA Audit ManagerWe are seeking a highly skilled and experienced ACCA Audit Manager to contribute to the growth and success of Director File, a Top 14 firm of chartered accountants, tax and business advisers. Our clients range from entrepreneurs and individuals to multi-national corporations.Key Responsibilities:Client Portfolio Management:...

  • Client Service Director

    7 days ago

    Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Client Service Director (VP)Transforming Client ExperiencesBNY Mellon is a leading global financial services institution that empowers individuals to grow, take risks, and experiment. We're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director (VP) in Manchester. This role is a hybrid...

  • Client Service Director

    7 days ago

    Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Client Service Director (VP)Transforming Client ExperiencesBNY Mellon is a leading global financial services institution that empowers individuals to grow, take risks, and experiment. We're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director (VP) in Manchester. This role is a hybrid...

  • Client Service Director

    2 days ago

    Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Client Service Director (VP)Transforming Client ExperiencesBNY Mellon is a global leader in asset management and banking, with a rich history of innovation and industry firsts. We're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director (VP) in Manchester. This role is a hybrid opportunity that...

  • Client Service Director

    2 days ago

    Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Client Service Director (VP)Transforming Client ExperiencesBNY Mellon is a global leader in asset management and banking, with a rich history of innovation and industry firsts. We're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director (VP) in Manchester. This role is a hybrid opportunity that...

  • Client Service Director

    2 weeks ago

    Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Client Service Director (VP)Transforming Client ExperiencesBNY Mellon is a global leader in asset management and banking, with a rich history of innovation and industry firsts. We're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director (VP) in Manchester. This role is a key part of our hybrid...

  • Client Service Director

    2 weeks ago

    Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Client Service Director (VP)Transforming Client ExperiencesBNY Mellon is a global leader in asset management and banking, with a rich history of innovation and industry firsts. We're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director (VP) in Manchester. This role is a key part of our hybrid...

  • ACCA Senior Financial Advisor

    4 days ago

    Manchester, United Kingdom Director File Full time

    Job Title: ACCA Audit ManagerWe are seeking a highly skilled and experienced ACCA Audit Manager to join our team at Director File. As a key member of our audit team, you will be responsible for delivering high-quality audit services to our clients, ensuring their financial statements are accurate and compliant with relevant regulations.Key...