Client Service Director

7 days ago

Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time
Client Service Director (VP)

Transforming Client Experiences

BNY Mellon is a leading global financial services institution that empowers individuals to grow, take risks, and experiment. We're seeking a seasoned professional to join our Asset Services, Client Service Delivery team as a Client Service Director (VP) in Manchester. This role is a hybrid opportunity that combines the best of both worlds.

Key Responsibilities:
  • Develop a deep understanding of our clients' businesses, operating models, and technology strategies.
  • Deliver exceptional service aligned to clients' needs and expectations across all products and services.
  • Cultivate strong relationships with clients, internal stakeholders, and global service delivery teams.
  • Monitor service quality, product performance, and overall client experience to proactively anticipate potential issues and opportunities.
  • Provide strategic insights into improvements across service delivery, product, technology, and operations to create optimal client solutions.
  • Navigate our technology, product, and operations groups to improve service today and build better solutions for the future.
Requirements:
  • Strong analytical and problem-solving skills.
  • Ability to build collaborative relationships with clients and internal stakeholders.
  • Effective communication and adaptability skills.
  • Experience in delivering outstanding client experiences within a client service delivery role and/or a financial services operational area, particularly in Custody and Fund Services.
  • Bachelor's degree or equivalent combination of education and experience.
  • Sufficient years of total work experience in financial services or a similar industry.
About BNY Mellon:

At BNY Mellon, we're committed to creating an inclusive culture that empowers our employees to grow, take risks, and experiment. We're proud to be recognized as a leader in diversity and inclusion, with awards such as Fortune's World's Most Admired Companies and Bloomberg's Gender Equality Index.

We offer highly competitive compensation, benefits, and wellbeing programs that support our employees' life journeys. Our pay-for-performance philosophy ensures that our employees are rewarded for their hard work and dedication. We also provide access to flexible global resources and tools to support our employees' personal and professional growth.

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