Service Excellence Leader
3 days ago
We are excited to announce an opportunity for a highly skilled Service Excellence Leader to join our team at Elicit Brewing Co. As a key member of our management team, you will be responsible for driving service excellence, fostering a positive work environment, and delivering exceptional guest experiences.
**Key Responsibilities**
- Lead and motivate a high-performing team, focusing on service delivery, quality, and consistency.
- Develop and implement strategies to enhance customer satisfaction, drive loyalty, and increase repeat business.
- Collaborate with the management team to achieve business objectives, optimize profit margins, and reduce waste.
- Monitor and analyze service metrics, identifying areas for improvement and implementing corrective actions.
- Provide coaching, feedback, and performance evaluations to team members, promoting growth and development.
Requirements
To excel in this role, you will need:
- A minimum of 2 years' experience in restaurant management or a related field.
- Proven leadership and management skills, with expertise in conflict resolution, coaching, and performance management.
- Certification in Servsafe and Food Safety Handler Certification (obtained within 30 days of hiring).
- Training for Intervention Procedures (TIPS) certification required (obtained within 30 days of hiring).
- Strong communication, interpersonal, and conflict resolution skills.
- Business math and accounting skills, along with analytical and decision-making abilities.
Estimated Salary Range
Based on industry standards and market research, we estimate the annual salary for this position to be between $65,000 - $85,000, depending on qualifications and experience.
**Benefits**
As a valued member of our team, you can expect a comprehensive benefits package, including competitive pay, opportunities for growth and development, and a dynamic work environment that fosters creativity and innovation.
**Equal Opportunities Employer**
Elicit Brewing Co is an equal opportunities employer, committed to diversity and inclusivity in all aspects of our business.
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