Service Excellence Leader

3 days ago


Manchester, United Kingdom Elicit Brewing Co Full time
About the Role

We are excited to announce an opportunity for a highly skilled Service Excellence Leader to join our team at Elicit Brewing Co. As a key member of our management team, you will be responsible for driving service excellence, fostering a positive work environment, and delivering exceptional guest experiences.

**Key Responsibilities**
  • Lead and motivate a high-performing team, focusing on service delivery, quality, and consistency.
  • Develop and implement strategies to enhance customer satisfaction, drive loyalty, and increase repeat business.
  • Collaborate with the management team to achieve business objectives, optimize profit margins, and reduce waste.
  • Monitor and analyze service metrics, identifying areas for improvement and implementing corrective actions.
  • Provide coaching, feedback, and performance evaluations to team members, promoting growth and development.


Requirements

To excel in this role, you will need:
  • A minimum of 2 years' experience in restaurant management or a related field.
  • Proven leadership and management skills, with expertise in conflict resolution, coaching, and performance management.
  • Certification in Servsafe and Food Safety Handler Certification (obtained within 30 days of hiring).
  • Training for Intervention Procedures (TIPS) certification required (obtained within 30 days of hiring).
  • Strong communication, interpersonal, and conflict resolution skills.
  • Business math and accounting skills, along with analytical and decision-making abilities.


Estimated Salary Range
Based on industry standards and market research, we estimate the annual salary for this position to be between $65,000 - $85,000, depending on qualifications and experience.

**Benefits**
As a valued member of our team, you can expect a comprehensive benefits package, including competitive pay, opportunities for growth and development, and a dynamic work environment that fosters creativity and innovation.

**Equal Opportunities Employer**
Elicit Brewing Co is an equal opportunities employer, committed to diversity and inclusivity in all aspects of our business.

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