IT Service Delivery Manager
2 months ago
IT Service Delivery Manager – Up to £60k
Our Manchester client is looking for an experienced IT Service Delivery Manager.
This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully manage incident handling and escalations, serving as the main point of contact and overseeing the process from start to finish. The role also involves working closely with vendors, holding them accountable to third parties, and building solid relationships.
Our client values transparency and is seeking a straight—talker who communicates openly and honestly without attempting to hide issues.
The IT Service Delivery Manager will be responsible for:
You will be responsible for designing and delivering the best IT experience for the end user, from pre-boarding to onboarding your colleagues and their in-life support.
Ideally, you will use the ITIL framework, but also be keen to learn, experiment and adapt it to deliver the best possible support to the end-user while driving your service desk team to offer a premium user experience, both onsite and remotely.
You will be a key member of the Service Delivery team, helping to define the support model and operational processes of any new systems developed and managing any escalations linked to them. You will also be part of the Major Incident Management team, where you will own the incident management resolution process during a major incident until the restoration of the service.
Skills you need for the position of IT Service Delivery Manager:
A genuine passion for technology and the value it brings to a business
Passion for excellent service
Cloud & remote technology experience
Knowledge of end-user IT technologies
Investigative skills to find the root cause of any major incidents
Strong sense of ownership
A people leader and team motivator
Experience in managing 3rd parties and vendors
Benefits for the IT Service Delivery Manager:
25 days holiday + Birthday off
Onsite Gym when in the office
Healthcare
How to Apply if You’re Interested in this Job:
If this sounds like your perfect role, click Apply without delay
IT Service Delivery Manager – Up to £60k
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