Service Delivery Manager
2 days ago
Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland.
Redfaire implements, optimises and supports users of Oracle ERP.
Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs.
We are problem solvers and trusted advisors and are committed to developing long-term, mutually beneficial partnerships with our customers.
Our customers work in many industries and range from, large-scale multinationals to ambitious SMBs.
What our customers have in common is the strategic use of technology to build a sustainable competitive advantage.
Description: Reporting to the Global Support Director, the Service Delivery Manager will be responsible for achieving Service Level Agreement (SLA) compliance using effective resource planning, co-ordination, management, and prioritisation of service requests & incidents.
They will also be responsible for achieving a healthy margin on the accounts & identifying billable opportunities.
They will also be involved with new customer onboarding ensuring the support teams are ready and that there is sufficient capacity so as not to impact general service delivery.
The role requires someone who can keep a positive relationship with customers and employees alike, meet deadlines, provide leadership to a varied range of stakeholders and customers, stay organised, manage conflict and be creative, finding innovative ways to improve our customers' & employees' experiences and have good commercial awareness.
This is a full-time permanent role which may be home based in the UK/Ireland or in a hybrid structure from our Shared Service Centre in Limerick.
Responsibilities: Plan & deliver monthly Service Review Meetings with customers to provide feedback on service level compliance & breaches, analysis of ticket volumes & type & ensure customer satisfaction is maintained.
Review and track support cost against revenue to achieve target margin, capturing billable opportunities & ensuring service entitlement is maintained.
Perform Incident Manager role in the event of a critical 'P1' event to ensure system restoration within published SLA.
Manage the publication of root cause analysis to customers and implementation of preventative actions.
Work with Resource Managers to build dedicated support teams for customers.
Liaise with internal departments & customers to ensure readiness for support including completion of on boarding activities & knowledge transfer.
Ensure appropriate incident prioritisation & provide escalation point to customers.
Work with other members of the service delivery management team to develop and implement continual improvement programmes.
Ensure ISO27001 / GDPR compliance.
Candidate Skillset: Relevant 3rd level qualification or equivalent experience.
Minimum 3 years' experience in a senior service delivery role.
JDEdwards or other ERP experience essential.
Have demonstrated strong leadership qualities: honesty, commitment, innovation, communication, accountability, commercial awareness etc.
Excellent communication skills, both written & spoken in English.
Proven systematic approach to problem resolution.
Proven ability to be adaptable and to respond to constantly changing demands.
Strong detail orientation with the ability to follow defined processes and proven experience of working in a result driven environment.
Ability to work under pressure, take leadership & prioritise workload.
Ability to drive the achievement and delivery of high customer service standards.
Excellent knowledge of Microsoft products including Word, Excel & PowerPoint.
-
It Service Delivery Manager
6 hours ago
Manchester, United Kingdom Adria Solutions Ltd Full timeIT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager.This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation.We are looking for someone who can fully manage incident handling and escalations, serving as the main point of...
-
IT Service Delivery Manager
1 month ago
Manchester, United Kingdom CV-Library Full timeIT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager. This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully manage incident handling and escalations, serving as the main...
-
IT Service Delivery Manager
4 weeks ago
Manchester, United Kingdom Adria Solutions Ltd Full timeIT Service Delivery Manager – Up to £60kOur Manchester client is looking for an experienced IT Service Delivery Manager.This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully manage incident handling and escalations, serving as the main point of...
-
IT Service Delivery Manager
6 days ago
Manchester, United Kingdom Adria Solutions Ltd Full timeIT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager. This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. The role also involves working closely with vendors, holding them accountable to third parties, and building...
-
IT Service Delivery Manager
7 days ago
Manchester, United Kingdom Adria Solutions Ltd Full timeIT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager. This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully manage incident handling and escalations, serving as the main point...
-
IT Service Delivery Manager
3 weeks ago
Manchester, United Kingdom ECS Resource Group Full timeIT Service Delivery ManagerLocation: Wigan (Hybrid)I am looking for an experienced Service Delivery Manager, working for our clients leading Managed Network IT Solutions business. The Service Delivery Manager (SDM) is a crucial role in the business, ensuring the efficient delivery of services and maintaining client satisfaction, acting as the single point of...
-
Service Delivery Manager
2 months ago
Manchester, United Kingdom CV-Library Full timeService Delivery Manager Are you ready to take ownership of a critical service delivery function within a forward-thinking digital environment? We are seeking a passionate and proactive Service Delivery Manager to lead incident management and escalations from start to finish. As the Service Delivery Manager, you'll be the main point of contact for all...
-
Service Delivery Manager
4 weeks ago
Manchester, United Kingdom Adria Solutions Ltd Full timeService Delivery ManagerAre you ready to take ownership of a critical service delivery function within a forward-thinking digital environment? We are seeking a passionate and proactive Service Delivery Manager to lead incident management and escalations from start to finish.As the Service Delivery Manager, you'll be the main point of contact for all...
-
Service Delivery Manager
2 days ago
Manchester, United Kingdom Network Plus Services Full timeService Delivery Manager Purge & Relight Our Role As a Purge and Relight Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit.You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation,...
-
IT Service Delivery Manager
1 week ago
Manchester, United Kingdom Sitel Corp. Full timeWe are seeking a seasoned IT professional to fill the position of IT Service Delivery Manager. This role requires strong leadership and technical skills to manage the delivery of end-to-end IT services across multiple facilities.About the JobThe successful candidate will work closely with our operational and support teams to ensure the delivery and continual...
-
Service Delivery Manager
3 days ago
Manchester, United Kingdom Network Plus Services Full timeService Delivery Manager Purge & Relight Our Role As a Purge and Relight Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation,...
-
Service Delivery Manager
4 days ago
Manchester, United Kingdom Network Plus Services Full timeService Delivery Manager Purge & RelightOur RoleAs a Purge and Relight Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation,...
-
Service Delivery Manager
4 days ago
Manchester, United Kingdom Network Plus Services Full timeService Delivery Manager Purge & Relight Our Role As a Purge and Relight Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit.You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation,...
-
It Service Management Delivery Manager
6 hours ago
Manchester, United Kingdom Adria Solutions Ltd Full timeIT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager.This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation.The role also involves working closely with vendors, holding them accountable to third parties, and building solid...
-
Service Delivery Manager
2 weeks ago
Manchester, United Kingdom Freshfields Bruckhaus Deringer Full timeDeliver Exceptional Service and ResultsAbout Freshfields Bruckhaus DeringerFreshfields Bruckhaus Deringer is a leading international law firm providing business law advice of the highest quality. We strive to be the go-to firm for legal expertise, wherever our clients need us.We believe that our people are our greatest strength. With over 2,400 lawyers...
-
Service Delivery Manager
18 hours ago
Manchester, United Kingdom Network Plus Services Full timeService Delivery Manager Purge & RelightOur RoleAs a Purge and Relight Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation,...
-
It Services Delivery Manager
4 days ago
Manchester, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer In 2023! Full timeIT Service Delivery Manager Location: Manchester (Onsite but hybrid options available) Ecommerce has seen a major resurgence this year and I'm working with a brand that has hit £40m+ in revenue this year alone.They're going from strength to strength and looking to bring on board an experienced IT Service Delivery Manager as they look to grow further in...
-
IT Service Delivery Manager
6 days ago
Manchester, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time €50,000 - €60,000IT Service Delivery Manager Location: Manchester (Onsite but hybrid options available) Ecommerce has seen a major resurgence this year and I’m working with a brand that has hit £40m+ in revenue this year alone. They’re going from strength to strength and looking to bring on board an experienced IT Service Delivery Manager as they look to grow further...
-
IT Service Delivery Manager
6 days ago
Manchester, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time €50,000 - €60,000IT Service Delivery Manager Location: Manchester (Onsite but hybrid options available) Ecommerce has seen a major resurgence this year and I’m working with a brand that has hit £40m+ in revenue this year alone. They’re going from strength to strength and looking to bring on board an experienced IT Service Delivery Manager as they look to grow further...
-
IT Service Delivery Manager
6 days ago
Manchester, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full timeIT Service Delivery Manager Location: Manchester (Onsite but hybrid options available) Ecommerce has seen a major resurgence this year and I’m working with a brand that has hit £40m+ in revenue this year alone. They’re going from strength to strength and looking to bring on board an experienced IT Service Delivery Manager as they look to grow further...
