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IT Service Delivery Manager

1 month ago

Manchester, United Kingdom Adria Solutions Ltd Full time
IT Service Delivery Manager – Up to £60k
Our Manchester client is looking for an experienced IT Service Delivery Manager.

This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. The role also involves working closely with vendors, holding them accountable to third parties, and building solid relationships.

The IT Service Delivery Manager will be responsible for:
You will be responsible for designing and delivering the best IT experience for the end user, from pre-boarding to onboarding your colleagues and their in-life support.
Ideally, you will use the ITIL framework, but also be keen to learn, experiment and adapt it to deliver the best possible support to the end-user while driving your service desk team to offer a premium user experience, both onsite and remotely.

You will be a key Service Delivery team member, helping to define the support model and operational processes of any new systems developed and managing any escalations linked to them. You will also be part of the Major Incident Management team, where you will own the incident management resolution process during a major incident until the restoration of the service.

Skills you need for the position of IT Service Delivery Manager:
Passion for excellent service
Cloud & remote technology experience
Knowledge of end-user IT technologies
Benefits for the IT Service Delivery Manager:
~25 days holiday + Birthday off
~ Onsite Gym when in the office
~ IT Service Delivery Manager – Up to £60k