IT Service Delivery Manager

3 days ago

Manchester, United Kingdom ECS Resource Group Full time

IT Service Delivery Manager

Location: Wigan (Hybrid)


I am looking for an experienced Service Delivery Manager, working for our clients leading Managed Network IT Solutions business. The Service Delivery Manager (SDM) is a crucial role in the business, ensuring the efficient delivery of services and maintaining client satisfaction, acting as the single point of contact for the customer escalations.


Main / Core Duties:

  • Client Relationship Management: Responsible for managing client relationships, ensuring that clients receive the services they expect, and addressing any issues or concerns that may arise during service delivery.
  • Service Quality Assurance: Oversee the quality of services provided, making sure that they meet established standards and that customers are satisfied with the service levels.
  • Service Development: To continually seek to develop service and make improvements. To extend all services to existing and new stakeholders. To work with colleagues and partners to explore possibilities for service development
  • Staffing and Staffing Development: IT Support Teams to ensure smooth handling of ITIL Processes
  • Quality Assurance: To plan and organise service delivery effectively and efficiently, run routine and pre-planned meeting with the customer & management
  • Ensuring ITIL principles are followed.
  • Service Improvement: Identifying opportunities for service improvement, efficiency enhancement, and cost reduction is a key aspect of the role.
  • Performance Monitoring: They monitor the performance of service teams and track key performance indicators (KPIs) to assess the effectiveness of service delivery.
  • Problem Resolution: Responsible for resolving any issues or disputes that may arise during service delivery, ensuring that clients' concerns are addressed promptly and effectively.
  • Communication Skills: Strong communication skills are essential for interacting with clients, team members, and stakeholders effectively.
  • Problem-Solving Skills: The ability to analyse complex problems and develop solutions is crucial in this role.
  • Reporting: Monthly reports/calls – In depth reporting on SLA's, Monthly Service reviews on overall performance.
  • Quarterly service review meetings – Review performance on a quarterly basis and review IT strategy over the coming months
  • Operational Planning: To deliver support services effectively and efficiently.
  • To ensure infrastructure services are available during core operational times for given areas of responsibility.
  • Follow agreed processes and procedures for handling of problems and major incidents. Deal with priority one incidents; escalating immediately to management; may be the principle contact with a customer for a Priority One incident.
  • In the event of recurring incidents with significant repercussions, take ownership and apply the measures necessary to achieve a permanent solution.
  • Benchmark, analyse, report on, and make recommendations for the improvement and growth of IT Service Delivery and its customers.
  • Keep current with ITIL best practise, service industry and educational developments.
  • Assist in the implementation of all IT policies and procedures, especially those for service provision.


Qualifications required:

  • University degree or college diploma in the field of computer science or equivalent work experience.
  • Good knowledge of service and application delivery, as well as successful service level agreement accomplishments.
  • Understanding and preferable experience of ITIL processes and service delivery software is advantageous.
  • A very analytical mind, able to tackle a problem from different angles and make decisions quickly.
  • Strong communication and negotiation skills
  • Advantageous to have good understanding and experience of project management principles.

  • IT Service Delivery Manager

    2 weeks ago

    Manchester, United Kingdom Adria Solutions Ltd Full time £60,000

    IT Service Delivery Manager RoleAt Adria Solutions Ltd, we are seeking an experienced IT Service Delivery Manager to join our team. The successful candidate will be responsible for designing and delivering the best IT experience for our end-users, from pre-boarding to onboarding and in-life support.The ideal candidate will have a passion for excellent...

  • IT Service Delivery Manager

    3 weeks ago

    Manchester, United Kingdom CV-Library Full time

    IT Service Delivery Manager – Up to £60k Our Manchester client is looking for an experienced IT Service Delivery Manager. This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully manage incident handling and escalations, serving as the main...

  • IT Service Delivery Manager

    7 days ago

    Manchester, United Kingdom Adria Solutions Ltd Full time

    IT Service Delivery Manager – Up to £60kOur Manchester client is looking for an experienced IT Service Delivery Manager.This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We are looking for someone who can fully manage incident handling and escalations, serving as the main point of...

  • Service Delivery Manager

    1 month ago

    Manchester, United Kingdom Exalto Consulting Full time

    Service Delivery LeadExalto Consulting is seeking a highly skilled and experienced Service Delivery Lead to oversee IT service delivery for a leading organisation based in Manchester. This is a key leadership role, responsible for managing large-scale IT projects, cross-functional teams, and ensuring the efficient delivery of IT services in line with...

  • Service Delivery Manager

    1 month ago

    Manchester, United Kingdom Exalto Consulting Full time

    Service Delivery LeadExalto Consulting is seeking a highly skilled and experienced Service Delivery Lead to oversee IT service delivery for a leading organisation based in Manchester. This is a key leadership role, responsible for managing large-scale IT projects, cross-functional teams, and ensuring the efficient delivery of IT services in line with...

  • IT Service Delivery Manager

    1 month ago

    Manchester, United Kingdom ECS Resource Group Full time

    Job Title: IT Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to join our team at ECS Resource Group. The successful candidate will be responsible for managing client relationships, ensuring that clients receive the services they expect, and addressing any issues or concerns that may arise during service delivery.Main...

  • IT Service Delivery Manager

    1 month ago

    Manchester, United Kingdom ECS Resource Group Full time

    Job Title: IT Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to join our team at ECS Resource Group. The successful candidate will be responsible for managing client relationships, ensuring that clients receive the services they expect, and addressing any issues or concerns that may arise during service delivery.Main...

  • IT Service Delivery Manager

    2 weeks ago

    Manchester, United Kingdom Adria Solutions Ltd Full time £60,000

    IT Service Delivery ManagerAt Adria Solutions Ltd, we are seeking an experienced IT Service Delivery Manager to join our team. The successful candidate will be responsible for designing and delivering the best IT experience for our end-users, from pre-boarding to onboarding and in-life support. This is a standalone role, responsible for taking ownership of...

  • IT Service Delivery Manager

    3 weeks ago

    Manchester, United Kingdom CRA GROUP LIMITED Full time

    Job Summary:As an IT Service Delivery Manager at CRA GROUP LIMITED, you will be responsible for managing the service delivery of ICT services. This includes defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. You will also be responsible for managing a fully functioning multisourced service...

  • IT Service Delivery Manager

    3 weeks ago

    Manchester, United Kingdom ECS Resource Group Full time

    Job Title: IT Service Delivery ManagerJob Summary: We are seeking an experienced IT Service Delivery Manager to join our team at ECS Resource Group. The successful candidate will be responsible for managing client relationships, ensuring service quality, and driving service development.Main Responsibilities:Client Relationship Management: Manage client...

  • Service Delivery Manager

    4 weeks ago

    Manchester, United Kingdom CV-Library Full time

    Service Delivery Manager Are you ready to take ownership of a critical service delivery function within a forward-thinking digital environment? We are seeking a passionate and proactive Service Delivery Manager to lead incident management and escalations from start to finish. As the Service Delivery Manager, you'll be the main point of contact for all...

  • IT Service Delivery Manager

    1 month ago

    Manchester, United Kingdom ECS Resource Group Full time

    Job Title: IT Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to join our team at ECS Resource Group. As a key member of our Managed Network IT Solutions business, you will be responsible for ensuring the efficient delivery of services and maintaining client satisfaction.Main Responsibilities:Client Relationship Management:...

  • IT Service Delivery Manager

    1 month ago

    Manchester, United Kingdom ECS Resource Group Full time

    Job Title: IT Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to join our team at ECS Resource Group. As a key member of our Managed Network IT Solutions business, you will be responsible for ensuring the efficient delivery of services and maintaining client satisfaction.Main Responsibilities:Client Relationship Management:...

  • IT Service Delivery Manager

    3 weeks ago

    Manchester, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryAs an IT Service Delivery Manager at CRA GROUP LIMITED, you will be responsible for managing the service delivery of ICT services. This includes defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. You will also be responsible for managing a fully functioning multisourced service...

  • Service Delivery Manager

    1 week ago

    Manchester, United Kingdom Adria Solutions Ltd Full time

    Service Delivery ManagerAre you ready to take ownership of a critical service delivery function within a forward-thinking digital environment? We are seeking a passionate and proactive Service Delivery Manager to lead incident management and escalations from start to finish.As the Service Delivery Manager, you'll be the main point of contact for all...

  • Service Delivery Manager

    3 weeks ago

    Manchester, United Kingdom Ackerman Pierce Ltd Full time

    Job Title: Service Delivery ManagerAt Ackerman Pierce Ltd, we are seeking a highly skilled Service Delivery Manager to join our team in Manchester. As a Service Delivery Manager, you will be responsible for leading our Early Help Team and ensuring the delivery of high-quality services to families and children in need.Key Responsibilities:- Lead the Early...

  • IT Service Delivery Manager

    4 weeks ago

    Manchester, United Kingdom Pontoon Full time

    IT Service Delivery ManagerPontoon is seeking an experienced IT Service Delivery Manager to join our team. As a key member of our IT organization, you will be responsible for ensuring the delivery of high-quality IT services that meet or exceed customer expectations.Key Responsibilities:Lead the development and implementation of IT service management...

  • IT Service Delivery Manager

    4 weeks ago

    Manchester, United Kingdom Pontoon Full time

    IT Service Delivery ManagerPontoon is seeking an experienced IT Service Delivery Manager to join our team. As a key member of our IT organization, you will be responsible for ensuring the delivery of high-quality IT services that meet or exceed customer expectations.Key Responsibilities:Lead the development and implementation of IT service management...

  • IT Service Delivery Manager

    4 weeks ago

    Manchester, United Kingdom Randstad Solutions Ltd Full time

    Senior IT Delivery ManagerRandstad Solutions Ltd is seeking a highly skilled Senior IT Delivery Manager to join our team.The successful candidate will be responsible for managing and improving ICT services, defining service level agreements (SLAs) and operational level agreements (OLAs), ensuring service responsiveness, and implementing continual service...

  • IT Service Delivery Manager

    4 weeks ago

    Manchester, United Kingdom Randstad Solutions Ltd Full time

    Senior IT Delivery ManagerRandstad Solutions Ltd is seeking a highly skilled Senior IT Delivery Manager to join our team.The successful candidate will be responsible for managing and improving ICT services, defining service level agreements (SLAs) and operational level agreements (OLAs), ensuring service responsiveness, and implementing continual service...