IT Service Delivery Manager

4 weeks ago


Manchester, United Kingdom CRA GROUP LIMITED Full time
Job Summary

As an IT Service Delivery Manager at CRA GROUP LIMITED, you will be responsible for managing the service delivery of ICT services. This includes defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. You will also be responsible for managing a fully functioning multisourced service support team focused on service availability and performance. Your goal will be to ensure that all service and support functions remain responsive to customer needs and that adequate reporting and service standards are met for your specific service. Additionally, you will be responsible for communicating and managing technical change with appropriate governance and implementing a programme of continual service improvement across the wider service delivery function.

Key Responsibilities
  • Manage the service delivery of ICT services
  • Define SLAs and OLAs across all relevant business functions
  • Manage a fully functioning multisourced service support team
  • Ensure service availability and performance
  • Communicate and manage technical change
  • Implement continual service improvement

Requirements
  • Experience with ITIL or supporting Service Improvement
  • Ability to maintain secure configuration and accurate information
  • Ability to control IT assets in one or more significant areas and verify location and state of assets

Working at CRA GROUP LIMITED

CRA GROUP LIMITED is a leading provider of ICT services. We are committed to delivering high-quality services to our customers and are looking for a skilled IT Service Delivery Manager to join our team. If you have experience in service improvement and are looking for a challenging role, we encourage you to apply.

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