Service Delivery Manager

2 weeks ago

Manchester, United Kingdom Nacro Full time

Role Overview:


Nacro is seeking a dedicated and experienced professional to lead our New Women in Safe Housing (WISH) Scheme.


The successful candidate will oversee the delivery of our WISH programme, providing temporary accommodation for women with a history of street sleeping and those fleeing or surviving domestic abuse.


The WISH programme aims to keep residents safe and supported through an in-reach, wrap-around, and multi-agency support package, enabling women to regain their independence, re-join their communities, and develop the necessary skills to live in freedom from fear.


The Service Delivery Manager will work in partnership with Manchester Women's Aid to provide specialist support, leading a team of staff to deliver excellent services and outcomes for women.


Key Responsibilities:



  • Lead and manage the team to ensure the delivery of a high-quality support and housing management service, meeting contractual and organisational objectives, targets, standards, and outcomes.
  • Oversee accommodation offers and placements, ensuring that individuals accepted meet the service criteria and are issued with the correct tenure.
  • Ensure initial and on-going assessments of service users take place, and support plans are devised and implemented to achieve satisfactory outcomes.
  • Record and risk-assess all activities and engagement with service users, taking appropriate action, including arrangements for personal safety in line with Nacro guidelines.
  • Safeguard all women in the service, completing or overseeing the completion of DASH RISK assessments and escalating cases to public safety/safeguarding arrangements such as MAPPA, MARAC, and MASH.

    • Experience Required:
    • Managing people, intensive housing management, and support services.
    • Working with women with multiple and complex needs, including those who have experienced domestic abuse.
    • Understanding of the current operating environment within the housing sector.
    • Knowledge and understanding of effective risk management and accommodation planning processes for people with a range of needs.

Travel Requirements:


Travel is essential, and the role forms part of the NW area on-call out-of-hours service. The post holder will be required to work on an on-call rota, covering one week in seven, on average. The frequency may change in line with the need of the business.


Benefits:


An Enhanced DBS will be required for this role.


Please see our website for a full list of Nacro's amazing benefits.

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