IT Service Delivery Manager

4 weeks ago

Greater Manchester, United Kingdom Adria Solutions Ltd. Full time
IT Service Delivery Manager – Up to £60k

Our client is seeking an experienced IT Service Delivery Manager to join their team at Adria Solutions Ltd.

This is a standalone role, responsible for taking ownership of the service delivery function. The role involves working closely with vendors, holding them accountable to third parties, and building solid relationships.

The IT Service Delivery Manager will be responsible for designing and delivering the best IT experience for the end user, from pre-boarding to onboarding colleagues and their in-life support.

The ideal candidate will use the ITIL framework, but also be keen to learn, experiment, and adapt it to deliver the best possible support to the end-user while driving the service desk team to offer a premium user experience, both onsite and remotely.

The role requires a key member of the Service Delivery team, helping to define the support model and operational processes of any new systems developed and managing any escalations linked to them. The candidate will also be part of the Major Incident Management team, owning the incident management resolution process during a major incident until the restoration of the service.

Key Skills for the IT Service Delivery Manager:
  • A genuine passion for technology and its value to a business
  • Passion for excellent service
  • Cloud & remote technology experience
  • Knowledge of end-user IT technologies
  • Investigative skills to find the root cause of any major incidents
  • Strong sense of ownership
  • A people leader and team motivator
  • Experience in managing 3rd parties and vendors
Benefits for the IT Service Delivery Manager:
  • 25 days holiday + Birthday off
  • Onsite Gym when in the office
  • Healthcare

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