IT Service Delivery Manager

4 weeks ago


Greater Manchester, United Kingdom ECS Resource Group Full time
Job Description

At ECS Resource Group, we are seeking an experienced Service Delivery Manager to join our team. The successful candidate will be responsible for managing client relationships, ensuring that clients receive the services they expect, and addressing any issues or concerns that may arise during service delivery.

Main Responsibilities:

  • Client Relationship Management: Manage client relationships, ensuring client satisfaction and addressing any issues or concerns.
  • Service Quality Assurance: Oversee the quality of services provided, ensuring they meet established standards.
  • Service Development: Continuously seek to develop services and make improvements.
  • Staffing and Staffing Development: Ensure smooth handling of ITIL processes.
  • Quality Assurance: Plan and organise service delivery effectively and efficiently.
  • Service Improvement: Identify opportunities for service improvement, efficiency enhancement, and cost reduction.
  • Performance Monitoring: Monitor the performance of service teams and track key performance indicators (KPIs).
  • Problem Resolution: Resolve any issues or disputes that may arise during service delivery.

Requirements:

  • University degree or college diploma in computer science or equivalent work experience.
  • Good knowledge of service and application delivery, as well as successful service level agreement accomplishments.
  • Understanding and preferable experience of ITIL processes and service delivery software.
  • A very analytical mind, able to tackle problems from different angles and make decisions quickly.
  • Strong communication and negotiation skills.


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