IT Service Delivery Manager

2 weeks ago

Greater Manchester, United Kingdom ECS Resource Group Full time

IT Service Delivery Manager

Location: Wigan (Hybrid)

I am looking for an experienced Service Delivery Manager, working for our clients leading Managed Network IT Solutions business. The Service Delivery Manager (SDM) is a crucial role in the business, ensuring the efficient delivery of services and maintaining client satisfaction, acting as the single point of contact for the customer escalations.

Main / Core Duties:

  • Client Relationship Management: Responsible for managing client relationships, ensuring that clients receive the services they expect, and addressing any issues or concerns that may arise during service delivery.
  • Service Quality Assurance: Oversee the quality of services provided, making sure that they meet established standards and that customers are satisfied with the service levels.
  • Service Development: To continually seek to develop service and make improvements. To extend all services to existing and new stakeholders. To work with colleagues and partners to explore possibilities for service development
  • Staffing and Staffing Development: IT Support Teams to ensure smooth handling of ITIL Processes
  • Quality Assurance: To plan and organise service delivery effectively and efficiently, run routine and pre-planned meeting with the customer & management
  • Ensuring ITIL principles are followed.
  • Service Improvement: Identifying opportunities for service improvement, efficiency enhancement, and cost reduction is a key aspect of the role.
  • Performance Monitoring: They monitor the performance of service teams and track key performance indicators (KPIs) to assess the effectiveness of service delivery.
  • Problem Resolution: Responsible for resolving any issues or disputes that may arise during service delivery, ensuring that clients' concerns are addressed promptly and effectively.
  • Communication Skills: Strong communication skills are essential for interacting with clients, team members, and stakeholders effectively.
  • Problem-Solving Skills: The ability to analyse complex problems and develop solutions is crucial in this role.
  • Reporting: Monthly reports/calls – In depth reporting on SLA's, Monthly Service reviews on overall performance.
  • Quarterly service review meetings – Review performance on a quarterly basis and review IT strategy over the coming months
  • Operational Planning: To deliver support services effectively and efficiently.
  • To ensure infrastructure services are available during core operational times for given areas of responsibility.
  • Follow agreed processes and procedures for handling of problems and major incidents. Deal with priority one incidents; escalating immediately to management; may be the principle contact with a customer for a Priority One incident.
  • In the event of recurring incidents with significant repercussions, take ownership and apply the measures necessary to achieve a permanent solution.
  • Benchmark, analyse, report on, and make recommendations for the improvement and growth of IT Service Delivery and its customers.
  • Keep current with ITIL best practise, service industry and educational developments.
  • Assist in the implementation of all IT policies and procedures, especially those for service provision.

Qualifications required:

  • University degree or college diploma in the field of computer science or equivalent work experience.
  • Good knowledge of service and application delivery, as well as successful service level agreement accomplishments.
  • Understanding and preferable experience of ITIL processes and service delivery software is advantageous.
  • A very analytical mind, able to tackle a problem from different angles and make decisions quickly.
  • Strong communication and negotiation skills
  • Advantageous to have good understanding and experience of project management principles.

  • IT Service Delivery Manager

    4 weeks ago

    Greater Manchester, United Kingdom Adria Solutions Ltd. Full time

    IT Service Delivery Manager – Up to £60kOur client is seeking an experienced IT Service Delivery Manager to join their team at Adria Solutions Ltd.This is a standalone role, responsible for taking ownership of the service delivery function. The role involves working closely with vendors, holding them accountable to third parties, and building solid...

  • IT Service Delivery Manager

    2 weeks ago

    Greater Manchester, United Kingdom ECS Resource Group Full time

    IT Service Delivery ManagerLocation: Wigan (Hybrid)I am looking for an experienced Service Delivery Manager, working for our clients leading Managed Network IT Solutions business. The Service Delivery Manager (SDM) is a crucial role in the business, ensuring the efficient delivery of services and maintaining client satisfaction, acting as the single point of...

  • IT Service Delivery Manager

    2 weeks ago

    Greater Manchester, United Kingdom ECS Resource Group Full time

    IT Service Delivery Manager Location: Wigan (Hybrid) I am looking for an experienced Service Delivery Manager, working for our clients leading Managed Network IT Solutions business. The Service Delivery Manager (SDM) is a crucial role in the business, ensuring the efficient delivery of services and maintaining client satisfaction, acting as the single...

  • IT Service Delivery Manager

    2 weeks ago

    Greater Manchester, United Kingdom ECS Resource Group Full time

    IT Service Delivery Manager Location: Wigan (Hybrid) I am looking for an experienced Service Delivery Manager, working for our clients leading Managed Network IT Solutions business. The Service Delivery Manager (SDM) is a crucial role in the business, ensuring the efficient delivery of services and maintaining client satisfaction, acting as the single...

  • IT Service Delivery Manager

    2 weeks ago

    Greater Manchester, United Kingdom ECS Resource Group Full time

    IT Service Delivery ManagerLocation: Wigan (Hybrid)I am looking for an experienced Service Delivery Manager, working for our clients leading Managed Network IT Solutions business. The Service Delivery Manager (SDM) is a crucial role in the business, ensuring the efficient delivery of services and maintaining client satisfaction, acting as the single point of...

  • IT Service Delivery Manager

    2 weeks ago

    Greater Manchester, United Kingdom ECS Resource Group Full time

    IT Service Delivery Manager Location: Wigan (Hybrid) I am looking for an experienced Service Delivery Manager, working for our clients leading Managed Network IT Solutions business. The Service Delivery Manager (SDM) is a crucial role in the business, ensuring the efficient delivery of services and maintaining client satisfaction, acting as the single...

  • IT Service Delivery Manager

    4 weeks ago

    Greater Manchester, United Kingdom ECS Resource Group Full time

    Job DescriptionAt ECS Resource Group, we are seeking an experienced Service Delivery Manager to join our team. The successful candidate will be responsible for managing client relationships, ensuring that clients receive the services they expect, and addressing any issues or concerns that may arise during service delivery.Main Responsibilities:Client...

  • IT Service Delivery Manager

    2 weeks ago

    Greater Manchester, United Kingdom ECS Resource Group Full time

    IT Service Delivery Manager Location: Wigan (Hybrid) I am looking for an experienced Service Delivery Manager, working for our clients leading Managed Network IT Solutions business. The Service Delivery Manager (SDM) is a crucial role in the business, ensuring the efficient delivery of services and maintaining client satisfaction, acting as the single...

  • IT Service Delivery Manager

    2 weeks ago

    Greater Manchester, United Kingdom ECS Resource Group Full time

    IT Service Delivery Manager Location: Wigan (Hybrid) I am looking for an experienced Service Delivery Manager, working for our clients leading Managed Network IT Solutions business. The Service Delivery Manager (SDM) is a crucial role in the business, ensuring the efficient delivery of services and maintaining client satisfaction, acting as the single...

  • IT Service Delivery Manager

    1 month ago

    Greater Manchester, United Kingdom ECS Resource Group Full time

    Job Title: IT Service Delivery ManagerAt ECS Resource Group, we are seeking an experienced IT Service Delivery Manager to join our team. The successful candidate will be responsible for ensuring the efficient delivery of services and maintaining client satisfaction.Main Responsibilities:Client Relationship Management: Manage client relationships, ensuring...

  • IT Service Delivery Manager

    4 weeks ago

    Greater Manchester, United Kingdom ECS Resource Group Full time

    Job Title: IT Service Delivery ManagerLocation: ECS Resource GroupJob Type: Full-timeSalary: CompetitiveHours of Work: 40 hours per weekJob Description:We are seeking an experienced IT Service Delivery Manager to join our team at ECS Resource Group. The successful candidate will be responsible for managing client relationships, ensuring that clients receive...

  • IT Service Delivery Manager

    4 weeks ago

    Greater Manchester, United Kingdom ECS Resource Group Full time

    At ECS Resource Group, we are seeking an experienced Service Delivery Manager to join our team. The successful candidate will be responsible for managing client relationships, ensuring that clients receive the services they expect, and addressing any issues or concerns that may arise during service delivery.Main Responsibilities:Client Relationship...

  • Service Delivery Manager

    1 month ago

    Greater Manchester, United Kingdom Adria Solutions Ltd. Full time

    Service Delivery ManagerWe are seeking a skilled Service Delivery Manager to lead incident management and escalations from start to finish. As the main point of contact, you will ensure transparency and accountability from vendors and third-party partners.You will oversee the operational availability of our customer platform and manage escalations to deliver...

  • Service Delivery Manager

    4 weeks ago

    Greater Manchester, United Kingdom Adria Solutions Ltd. Full time

    Service Delivery ManagerAdria Solutions Ltd. is seeking a skilled Service Delivery Manager to lead incident management and escalations from start to finish. As the main point of contact for all incidents, you will ensure transparency and accountability from vendors and third-party partners.You will oversee the operational availability of our customer...

  • IT Service Delivery Manager

    1 month ago

    Greater Manchester, United Kingdom Michael Page (UK) Full time

    Job Title: IT Service Delivery ManagerAbout the Role:We are seeking an experienced IT Service Delivery Manager to join our team at Michael Page (UK). As a key member of our IT department, you will be responsible for overseeing the delivery of exceptional IT support services to our clients. This is a fantastic opportunity to work closely with key business...

  • IT Service Delivery Manager

    2 weeks ago

    Greater Manchester, United Kingdom ECS Resource Group Full time

    Job Title: IT Service Delivery ManagerAt ECS Resource Group, we are seeking an experienced IT Service Delivery Manager to join our team. The successful candidate will be responsible for ensuring the efficient delivery of services and maintaining client satisfaction.Main Responsibilities:Client Relationship Management: Manage client relationships, ensuring...

  • Service Delivery and Service Desk Manager

    1 month ago

    Greater Manchester, United Kingdom Travel Counsellors Full time

    Service Manager Role OverviewWe're seeking an experienced Service Manager to lead and inspire multi-disciplinary teams in delivering exceptional customer service and service performance. As Service Manager, you will oversee and manage customer service and support operations in the Technology Department, leading teams to provide high-quality service to our...

  • IT Service Delivery Director

    16 hours ago

    Greater Manchester, United Kingdom Talentbank Technology Partners Full time £45,000 - £55,000

    Job Title: IT Service Delivery DirectorTalentbank Technology Partners seeks an experienced IT Service Delivery Director to lead our client-facing team in delivering high-quality services to our clients.Key Responsibilities:Client Relationship Management: Build and maintain strong relationships with our clients to understand their needs and deliver tailored...

  • IT Service Delivery Professional

    2 days ago

    Greater Manchester, United Kingdom Talentbank Technology Partners Full time £45,000 - £55,000

    IT Service Delivery Professional - WiganAn experienced IT Service Delivery Professional is sought for a client based in Wigan. The business is investing in their team to ensure a high service level is delivered to their ever-growing customer base. The Service Delivery Professional will; Focus on Client RelationshipsService Quality AssuranceService...

  • Information Technology Service Delivery Manager

    2 months ago

    Greater Manchester, United Kingdom ECS Resource Group Full time

    IT Service Delivery ManagerLocation: WiganSalary: 50 – 55’000Hours of Work: Hours as required; based on site a 40 hours per week. Inclusion in out of hours rota as and when requiredI am looking for an experienced Service Delivery Manager, working for our clients leading Managed Network IT Solutions business. The Service Delivery Manager (SDM) is a...