Service Delivery Manager

4 weeks ago


Greater Manchester, United Kingdom Adria Solutions Ltd. Full time
Service Delivery Manager

Adria Solutions Ltd. is seeking a skilled Service Delivery Manager to lead incident management and escalations from start to finish. As the main point of contact for all incidents, you will ensure transparency and accountability from vendors and third-party partners.

You will oversee the operational availability of our customer platform and manage escalations to deliver outstanding service. Key responsibilities include:

  1. Incident Management: Own the incident resolution process from start to finish, ensuring timely and effective handling of all issues.
  2. Collaboration: Work closely with internal teams and external partners to ensure seamless service delivery.
  3. Proven vendor management experience with a track record of holding third parties accountable.
  4. A passion for service excellence and a commitment to continuous improvement.

Benefits include a competitive salary and benefits package, opportunities for career development and growth, and a dynamic work environment.



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