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IT Service Delivery Manager
1 month ago
Description: We are seeking an experienced IT Service Delivery Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the delivery of high-quality IT services that meet or exceed customer expectations.
Key Responsibilities:
* Review and outline the current problem landscape
* Create and implement the governance of problem management
* Lead on problem identification and analysis
* Drive problem resolution and collaborate with internal teams and external suppliers
* Develop and maintain problem management processes and workflows
* Create reporting around problems and setup regular governance meetings
Requirements:
* Proven experience in IT service management
* Strong understanding of ITIL best practices
* Excellent communication and leadership skills
About Us:
We are a leading employment consultancy that puts expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all backgrounds and strive to create an inclusive environment that helps them thrive.
