Global IT Service Delivery Manager

5 days ago


Manchester, United Kingdom PZ Cussons Group Full time
Job Summary

We are seeking a seasoned Global IT Service Delivery Manager to lead our global IT operations, ensuring seamless delivery of services and maintaining strong business relationships.

About the Role

This is a key leadership position responsible for overseeing all IT services across our global operations, managing regional Service Delivery Managers, and collaborating with the Global Vendor Manager.

  • Lead and manage a team of regional Service Delivery Managers and the Service Transition Manager to ensure consistent and high-quality IT service delivery.
  • Develop and implement global IT service delivery strategies, policies, and procedures in alignment with company objectives.
  • Oversee the delivery of IT services, ensuring they meet business requirements and service level agreements.
  • Build and maintain strong relationships with key business stakeholders, understanding their needs and ensuring IT services support business objectives.

Key Responsibilities:

  • Work closely with the Global Vendor Manager to manage relationships with external IT service providers and suppliers.
  • Participate in the Project Management process as the overall Service Owner to ensure changes to services are implemented successfully.
  • Monitor and evaluate the effectiveness of service transitions, making adjustments as needed to improve future transitions.

Requirements

  • Proven experience (10+ years) in IT service delivery management, with a significant portion in a global or regional role within the FMCG industry.
  • Excellent understanding of ITIL or other IT service management frameworks.
  • Experience in managing budgets and financial aspects of IT service delivery.
What We Offer

As a member of our team, you will have the opportunity to work with a dynamic and proactive organization that values diversity and inclusion. Our commitment to sustainability and employee wellbeing makes us an attractive employer in the industry.

Salary: £60,000 - £80,000 per annum

Location: Manchester

Contract Type: Permanent



  • Manchester, United Kingdom Arrow Global Group Full time

    Arrow Global Group is seeking a highly skilled Global HR Service Delivery Director to lead our HR service delivery team. As a key member of the Group People Services team, you will be responsible for delivering essential core HR services, including onboarding, payroll, benefits administration, and offboarding, across multiple companies and entities.In this...


  • Manchester, United Kingdom PZ Cussons Group Full time

    Job Title: Global IT Service Delivery ManagerAt PZ Cussons, we are seeking a highly experienced Global IT Service Delivery Manager to oversee all IT services across our global operations.This role will manage regional Service Delivery Managers (SDMs) and the Service Transition Manager to ensure the seamless delivery of IT services, maintaining strong...


  • Manchester, United Kingdom S&P Global Full time

    About the Role: As a Compliance Services Specialist, you will be part of the EMEA team, responsible for managing client deliverables within the Compliance Services team. You will be responsible for client inquiries and client support for the Compliance Services outsourcing platform. Additionally, you will work with other S&P Global business lines to...


  • Manchester, United Kingdom Fitch Group, Inc. Full time

    Job Title:Global HR Service Delivery LeadAbout the Role:We are seeking an experienced Global HR Service Delivery Lead to join our team in Manchester. The successful candidate will be responsible for leading the delivery of HR services across multiple regions, ensuring that all tasks are completed efficiently and accurately.About You:Extensive experience in...


  • Manchester, United Kingdom Central Parking Full time

    At CAVU, we are seeking a highly skilled Senior Project Manager to join our Global Delivery team. As a key member of our team, you will be responsible for leading projects related to new lounge wins, including food service, construction, and facilities-related projects.This is a fantastic opportunity to collaborate with a global team and expand your horizons...

  • Capital Delivery

    2 months ago


    Manchester, United Kingdom ASM Global Full time

    Project Manager (Capital Delivery) - Manchester Who we are We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the...


  • Manchester, United Kingdom Freshfields Bruckhaus Deringer Full time

    Job SummaryFreshfields Bruckhaus Deringer is seeking a Global IT Delivery Director to lead the delivery of technology infrastructure projects for our property portfolio.The successful candidate will have a strong track record in delivering large-scale technology programmes, with experience of managing teams and working in complex stakeholder...


  • Manchester, United Kingdom HH Global Full time

    Job OverviewThe Account Manager will work closely with clients, suppliers, and internal contacts to deliver services to our customers professionally, to specification, and on time. This role requires exceptional client service skills, product delivery expertise, and strong relationship-building abilities.Key ResponsibilitiesProvide technical input and advice...

  • Global Reward Manager

    4 weeks ago


    Manchester, United Kingdom Arrow Global Group Full time

    Key Responsibilities:Drive high-quality reward activities for all countries, including the annual salary review and incentive review process.Embed, develop and maintain the group grading system in collaboration with HR Directors for each country.Key Performance Indicators:Produce quarterly bonus accrual and insights in collaboration with HR MI & Data...

  • Project Manager

    2 weeks ago


    Manchester, United Kingdom ASM Global - Europe Full time

    We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination to realise the...

  • Project Manager

    1 day ago


    Manchester, United Kingdom ASM Global - Europe Full time

    We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination to realise the...

  • Project Manager

    2 weeks ago


    Manchester, United Kingdom ASM Global - Europe Full time

    Job Description We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination to...

  • Project Manager

    2 weeks ago


    Manchester, United Kingdom ASM Global - Europe Full time

    We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination to realise the...

  • Project Manager

    2 weeks ago


    Manchester, United Kingdom ASM Global - Europe Full time

    We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination to realise the...


  • Manchester, United Kingdom Freshfields Bruckhaus Deringer Full time

    Job Summary:The Service Transition Manager is a key role within our Service Management team, responsible for the management and coordination of all Service Design and Transition activities, processes, systems, and functions to deliver assigned projects from idea to live delivery.Key Responsibilities:Help shape the process and governance around the Service...


  • Manchester, United Kingdom GBS Global Applied Knowledge Full time

    We are seeking a dedicated and experienced lecturer to join our academic team at GBS Global Applied Knowledge in Manchester. This role involves teaching MSc Global Management students, delivering lectures, facilitating discussions, and guiding students through complex business theories and practices.The ideal candidate will have a strong background in Global...


  • Manchester, United Kingdom ASM Global Full time

    About the RoleWe are seeking a highly skilled Project Manager (Capital Delivery) to lead the delivery of our Capital Delivery Programme. This role will focus on managing projects, minor works, asset replacement, and renovations to ensure they are completed on time, within budget, and to the required specifications.Your ResponsibilitiesSupport the European...


  • Manchester, United Kingdom ASM Global - Europe Full time

    About ASM Global - EuropeWe are a leading live events company with a network of over 350 venues across the globe. Our mission is to connect people through inspiration, innovation, and imagination.Salary: £60,000 - £80,000 per annumJob Description:Support the European business's strategic capital programme deliveryEngage with Estates Team Leadership to...


  • Manchester, United Kingdom The Config Team Full time

    About the Role:The Service Delivery Manager is responsible for ensuring that customers receive the highest level of service by acting as a point of contact to respond to concerns and resolve service issues within agreed SLAs.This role combines knowledge and experience to work alongside Account Managers to build a trusted and strategic long-term relationship...


  • Greater Manchester, United Kingdom Travel Counsellors Full time

    Service Manager Role OverviewWe're seeking an experienced Service Manager to lead and inspire multi-disciplinary teams in delivering exceptional customer service and service performance. As Service Manager, you will oversee and manage customer service and support operations in the Technology Department, leading teams to provide high-quality service to our...