Global IT Service Delivery Manager
5 days ago
We are seeking a seasoned Global IT Service Delivery Manager to lead our global IT operations, ensuring seamless delivery of services and maintaining strong business relationships.
About the RoleThis is a key leadership position responsible for overseeing all IT services across our global operations, managing regional Service Delivery Managers, and collaborating with the Global Vendor Manager.
- Lead and manage a team of regional Service Delivery Managers and the Service Transition Manager to ensure consistent and high-quality IT service delivery.
- Develop and implement global IT service delivery strategies, policies, and procedures in alignment with company objectives.
- Oversee the delivery of IT services, ensuring they meet business requirements and service level agreements.
- Build and maintain strong relationships with key business stakeholders, understanding their needs and ensuring IT services support business objectives.
Key Responsibilities:
- Work closely with the Global Vendor Manager to manage relationships with external IT service providers and suppliers.
- Participate in the Project Management process as the overall Service Owner to ensure changes to services are implemented successfully.
- Monitor and evaluate the effectiveness of service transitions, making adjustments as needed to improve future transitions.
Requirements
- Proven experience (10+ years) in IT service delivery management, with a significant portion in a global or regional role within the FMCG industry.
- Excellent understanding of ITIL or other IT service management frameworks.
- Experience in managing budgets and financial aspects of IT service delivery.
As a member of our team, you will have the opportunity to work with a dynamic and proactive organization that values diversity and inclusion. Our commitment to sustainability and employee wellbeing makes us an attractive employer in the industry.
Salary: £60,000 - £80,000 per annum
Location: Manchester
Contract Type: Permanent
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