IT Service Delivery Manager

19 hours ago


Manchester, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time
IT Service Delivery Manager Location: Manchester (Onsite but hybrid options available)
Ecommerce has seen a major resurgence this year and I’m working with a brand that has hit £40m+ in revenue this year alone. They’re going from strength to strength and looking to bring on board an experienced IT Service Delivery Manager as they look to grow further in 2025.

You’ll work closely with the CTO and focus in on the key areas of Data and Cyber which as an online business is crucial to perfect. They also use the latest tech with an extensive AWS infrastructure and cutting edge website.

The ideal person for this role wants to take ownership over an IT Service Delivery function and get stuck into fundamental changes that will affect the course of a £40m business. Knowledge of Data Security and Cyber governance/ policy
• Experience with AWS/ AWS environments
• Experience with 3rd party agencies and software providers, including experience adhering to SLAs and 3rd party PEN testing
• An interest in or knowledge of AI governance
• Design, planning and project management of developments and upgrades to IT infrastructure and services. (This can also include the interesting scope of governance of AI applications.)

Own, manage and maintain Data Security and Cyber Security governance/ plans

Responsible for the day to day support, administration and compliance of third party systems’ solutions, to enable the business to function smoothly

Ensure all internal users have access to appropriate hardware, IT services, applications and relevant education to enable them to do their jobs effectively.

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