IT Service Delivery Manager

4 weeks ago


Manchester, United Kingdom Pontoon Full time
IT Service Delivery Manager

Pontoon is seeking an experienced IT Service Delivery Manager to join our team. As a key member of our IT organization, you will be responsible for ensuring the delivery of high-quality IT services that meet or exceed customer expectations.

Key Responsibilities:
  • Lead the development and implementation of IT service management processes and procedures
  • Collaborate with internal teams and external suppliers to ensure seamless service delivery and resolution of incidents and problems
  • Develop and maintain problem management processes, workflows, and tools in alignment with ITIL best practices
  • Drive a culture of continual improvement throughout the squad and the chapter
  • Identify opportunities for process optimization, automation, and innovation
  • Proactively work on own development and mastery, including ITIL fundamentals and understanding of Agile

Pontoon is an employment consultancy that puts expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive.



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