IT Service Delivery Manager

2 days ago


Manchester, New Hampshire, United Kingdom Chroma Recruitment Full time
Job Overview

The role of a Service Delivery Manager is to ensure the delivery of exceptional service to customers, building strong relationships and driving continuous improvement. As a key member of our team, you will be responsible for managing customer relationships, delivering ITIL operating processes, and working with cross-functional teams to resolve escalated issues.

Key Responsibilities
  • Manage customer relationships and act as primary point of contact for escalations.
  • Deliver ITIL operating processes and procedures.
  • Organise cross-functional teams to address and resolve escalated customer issues efficiently.
  • Drive continuous service improvement within assigned accounts.

Requirements
  • ITIL certified.
  • Experience in Service Delivery within a Telecoms or Managed Service environment.
  • Excellent communication and interpersonal skills.
  • Able to work under pressure and meet deadlines.

About Us

We are a fast-growing telecoms business based in Manchester, committed to providing exceptional service to our customers. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development.


What We Offer
  • Remote working options.
  • 25 days holiday (plus bank holidays).
  • Car allowance.
  • Life assurance.
  • Health cash plan.
  • Pension scheme.

Estimated Salary: £60,000 - £80,000 per annum.

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