Head of Service Delivery Excellence
1 day ago
As Head of Complaints Management, you'll champion the voice of the customer, driving strategy and operational excellence across customer experience, insight, and service delivery functions. This role offers a unique opportunity to lead transformative projects, including technology enhancements, operational change, and strategic influence.
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Head of Business Excellence and Learning
4 weeks ago
Manchester, United Kingdom Carlisle Support Service Full timeAbout the RoleCareer Opportunities are available at Carlisle Support Service for a Head of Business Excellence and Learning. This position offers an excellent chance to work with one of the UK's leading support services providers, delivering events, security cleaning, and retail facilities support services to renowned sites and critical infrastructure.The...
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Head of Service Delivery
24 hours ago
Manchester, United Kingdom AJ Bell Management Limited Full timeJoin us as we embark on an exciting journey to transform our IT infrastructure and services. As our new Head of Service Delivery, you will play a crucial role in shaping the future of our organization.You will be responsible for leading a team of IT professionals, providing guidance, mentorship, and support to ensure they meet their goals and contribute to...
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Head of Operational Excellence
3 days ago
Manchester, United Kingdom NCC Group Full timeNCC Group is looking for a Head of Operational Excellence to lead our efforts in enhancing operational governance, strategic alignment, and service delivery excellence. As a key member of our Customer Success unit, you will be at the forefront of driving change and improving our processes.About the RoleDevelop and implement a governance framework to ensure...
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Head of Strategic Project and Programme Delivery
6 months ago
Manchester, United Kingdom The University of Manchester Full time**Context of the Role** The University of Manchester’s strategic vision is to be recognized globally for the excellence of our people, research, learning and innovation, and for the benefits we bring to society and the environment. To achieve this, the University’s strategic plan includes the delivery of an ambitious transformative portfolio of...
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Head of Delivery Excellence
4 days ago
Manchester, United Kingdom CV-Library Full timeAbout Our RolesWe're looking for experienced delivery professionals with an agile background to lead our teams in DWP Digital.The successful candidates will be responsible for delivering value, products and services through technology and through DWP's technical experts.ResponsibilitiesYou'll need to be a great leader, capable of absorbing the noise and...
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Head of Service Delivery
6 months ago
Manchester, United Kingdom NQC Full time**About your new company**: NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry. Based in...
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Head of Service Delivery
6 months ago
Manchester, United Kingdom NQC Full timeNQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry. Based in central Manchester, NQC offers...
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Head of Service Excellence
4 days ago
Manchester, United Kingdom DWP Digital Full time £83,957Service Design DirectorEstimated Salary:£83,957 per annum (dependent on experience).DWP Digital is seeking a senior service designer to take on the role of Service Design Director. This position offers an exciting opportunity to drive innovation and excellence in digital service design and delivery.About the RoleWe are looking for a highly experienced...
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Head of Care Excellence
3 weeks ago
Manchester, United Kingdom Community Integrated Care Full timeCommunity Integrated Care is seeking a Head of Care Excellence to oversee the quality of our Complex Care services. This role is based anywhere in the UK and offers a competitive salary of £60,000 - £80,000 per annum.We strive to deliver exceptional care to individuals with complex needs. Our team believes in innovation, continuous improvement, and...
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Head of Programme Excellence
4 weeks ago
Manchester, United Kingdom NCC Group Full timeAbout the RoleWe are seeking an experienced Head of Programme Excellence to drive operational excellence through building strong relationships with stakeholders.Key Responsibilities:Lead the development and implementation of an effective programme governance function across multiple delivery teams.Oversee critical programmes, managing risks and issues while...
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Head of Hospitality
6 months ago
Manchester, United Kingdom Manchester United Full time**Head of Hospitality and Service Delivery** **Location: Old Trafford, Manchester** **At Manchester United, our focus is to create a high-performance environment where everyone can be their best, working together towards our common goal of football success. We believe the key to achieving this goal is connection and collaboration. Everyone coming together,...
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Service Delivery Excellence Manager
2 weeks ago
Manchester, United Kingdom EXANTE Full timeKey ResponsibilitiesTeam Management and Leadership: Supervise and lead the Client Service team, fostering a positive work environment that promotes collaboration, open communication, and professional growth.Operational Excellence: Streamline and optimize daily operations to enhance efficiency and productivity within the Client Service team.Quality Assurance:...
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Service Delivery Excellence Specialist
3 weeks ago
Manchester, United Kingdom Network Rail Full timeWe are looking for a Service Delivery Excellence Specialist to join our team at Network Rail, based in Manchester.The estimated salary for this role is £50,000 - £60,000 per annum.This role involves delivering continuous improvement programmes and leading service, process and system improvements to enhance the learning journey and foster a supportive...
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Head of Service Delivery
6 months ago
Manchester, United Kingdom NQC Full time**About your new company**: NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry. Based in...
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Head of Service Design and Transition
6 months ago
Manchester, United Kingdom The University of Manchester Full time**About IT Services** IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers. **The Team** Are you a seasoned professional in Service Design and Transition, with a passion for leading transformative initiatives...
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Head of Delivery
6 months ago
Manchester, United Kingdom BJSS Full time**About Us**: We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards,...
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Head of Delivery
5 months ago
Manchester, United Kingdom Co-op Full timeHead of Delivery – Data Circa £90,000 to £110,000 plus great benefits, including up to 10% employer pension contributions, private healthcare, and a company car or car allowance (Work Level 4) 24-month secondment/FTC Manchester city centre (hybrid working) We welcome applications from people who many require flexible working arrangements, such as...
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Head of Operational Excellence
6 months ago
Manchester, United Kingdom Shoosmiths Full timeShoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together...
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Head Of Technical Delivery
22 hours ago
Manchester, United Kingdom Alpha Associates Recruitment Ltd. Full timeA long-standing client of ours is recruiting for a crucial role within their business.My client is looking for a Head of Technical Delivery.My client is a fast-growing MSP and this is a hands-on technical leadership role.Key Responsibilities Required of the Head of Technical Delivery: Be a technical leader and provide 3rd line support Develop, implement and...
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Head of Operational Excellence
3 days ago
Manchester, United Kingdom AJ Bell Management Limited Full timeJob Title: Head of Operational ExcellenceAJ Bell Management Limited is looking for an exceptional individual to fill the role of Head of Operational Excellence. This is a challenging opportunity for a talented technology professional to drive operational efficiency and regulatory compliance in our Manchester-based Operational and Regulatory Engineering...