Head of Operational Excellence

2 days ago


Manchester, United Kingdom NCC Group Full time

NCC Group is looking for a Head of Operational Excellence to lead our efforts in enhancing operational governance, strategic alignment, and service delivery excellence. As a key member of our Customer Success unit, you will be at the forefront of driving change and improving our processes.

About the Role
  • Develop and implement a governance framework to ensure the smooth delivery of critical customer programmes.
  • Manage risks and issues, ensuring alignment with our high standards and quality expectations.

The successful candidate will have a proven track record of building and maintaining relationships with internal and external stakeholders. They will also possess excellent leadership and communication skills, with the ability to inspire and motivate teams.

This is a senior role that offers a salary of approximately £85,000 per annum, plus a comprehensive benefits package including pension, life assurance, share save scheme, and maternity & paternity leave. You will also have access to our Community & Volunteering Programmes and Learning & Development initiatives.



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