Deputy Head of Operations

5 months ago

Manchester, United Kingdom Fabulous Fan Fayre Full time

**A LITTLE BIT ABOUT US**

You may not have heard of us yet, but since 2013 we have been working alongside one of the Premier League’s most successful football clubs, serving up a truly unique food and drink experience to their loyal and passionate fanbase.

**WHO WE ARE LOOKING FOR**

− Is an inspirational leader, with a successful track record of building and coaching high performing, well engaged, multi skilled teams, operating within a high volume and fast paced environment. Gained through experience within similar sized venues, or through the coordination of multiple sites, the right person will have a clear and complete understanding of the complex demands and operational challenges faced by a large venue, and will therefore quickly gel into the existing operation.

− Thinks strategically in order to plan and coordinate multiple interdepartmental projects, seamlessly bringing teams together at the right time, whilst simultaneously reacting to environmental changes or client demands. In times of pressure, the Deputy Head of Operations will offer the calm and guidance needed for each department to successfully deliver under tight deadlines and high expectations.

− Can meaningfully engage with employees and stakeholders at all levels; whether direct reports, peers, fans, keys suppliers or local charities, with the ability to speak coherently and articulate their thoughts and opinions to instil confidence and reassurance with every interaction.

−

Has an analytical mindset and the commercial awareness, and is able to utilise these skills to identify opportunities for improvement as well as creative solutions to the varying challenges faced by the each department.

−

−

Is solution orientated, who can think creatively when problem solving with the skill and confidence to balance the needs of all stakeholders when faced with conflicting demands in ambiguous circumstances.

**A FLAVOUR OF THE DAY TO DAY**

Reporting to our Head of Operations, the Deputy Head of Operations will be the conduit between the Operational Teams and the business leadership. Working shoulder to shoulder with the Heads of Department, the Deputy Head of Operations will..

− Spearhead the planning and execution of a catering operation that delivers a premium stadium wide guest experience, whilst ensuring operational quality and excellence is maintained across all matchday and non-matchday events;
- Compile and submit status reports to clients, management, and other stakeholders highlighting any event risks, offering recommendations to mitigate.
- Close out each event by evaluating successes and challenges to enhance learnings for the upcoming season. Identify lessons learned and opportunities for improvement. Devise and implement action plans to enable improved time, resource, and process management.
- Monitor team performance to ensure timely delivery, highlighting training and development needs to ensure there continues to be robust succession plan across the organisation.

− Work collaboratively with clients on joint projects from conception to completion, working effectively with relevant stakeholders for efficient project implementation, working strategically to ensure the business objectives are achieved;
- Produce detailed project plans and monitor project performance to ensure timely delivery.
- Compile and submit project status reports to clients, management, and other stakeholders.
- Utilise appropriate leadership and communication to liaise effectively with all project stakeholders.
- Implement any necessary changes throughout the process, ensuring all stakeholders are timely informed.
- Close out projects by formally evaluating successes and challenges to enhance learnings for the future projects.

− Manage multiple third-party relationships and partnerships, as well as working hand in hand with the client and product teams at Manchester City Football Club.

− Implement robust procedures and controls that increase commercial performance and drive efficiency.

− Work with the Head of Commercial Accounts to maintain strong control over each department’s expenditure, ensuring all costs are accurately forecasted and recorded within the business’ weekly returns sheet.

− Line management of an experienced and high-performing senior team, conducting performance reviews when necessary and working with the Head of Training & Development to ensure learning needs are continually met.

− Conduct benchmarking and research activities to propose innovative ideas to enhance our products and services and, once approved, take full ownership of the implementation and launch.

Liaise with the Head of Safety & Compliance to regularly assess that team members are educated in, and fully understand, the safe working practices in line with all health, safety and food safety legislation.

**TECHNICAL SKILLS AND QUALIFICATIONS**

− Computer literate with particular proficiency with Microsoft Office (Word, Excel, Po

  • Deputy Head of Building Surveying

    5 days ago

    Manchester, United Kingdom The University of Manchester Full time

    The University of Manchester is seeking a dynamic and experienced Deputy Head of Building Surveying to support the Head of Building Surveying in overseeing projects, managing staff, and ensuring the highest standards of service delivery.Key ResponsibilitiesAssist the Head of Building Surveying in strategic planning and operational management.Lead and mentor...

  • Deputy Head of Compliance

    2 weeks ago

    Manchester, United Kingdom The University of Manchester Full time

    Job Title: Deputy Head of ComplianceThe University of Manchester is committed to maintaining the highest standards of compliance and is seeking a dedicated and experienced Deputy Head of Compliance to join our team.We are looking for a candidate that:Can lead an established team of Compliance Supervisors and Specialist Contractors in the delivery of a...

  • Deputy Head of Department

    4 months ago

    Manchester, United Kingdom Manchester Metropolitan University Full time

    The Department of Sociology at Manchester Metropolitan is one of the largest in the UK; with 85 members of staff and over 1500 students across all levels. We deliver undergraduate and postgraduate programmes in Criminology, Sociology and Social Policy. The Department is both teaching - and research-intensive, with a strong focus on applied, empirical social...

  • Deputy Head of Digital Operations

    4 weeks ago

    Manchester, United Kingdom Service Care Solutions Full time

    Deputy Head of Digital Job DescriptionService Care Solutions is seeking a highly skilled and experienced individual to join our team as Deputy Head of Digital. This role is based in Manchester and involves leading the curriculum development of our ICT and Computing department.Key Responsibilities:Monitor student performance and collaborate with the...

  • Deputy Head of Digital Operations

    4 weeks ago

    Manchester, United Kingdom Service Care Solutions Full time

    Deputy Head of Digital Job DescriptionService Care Solutions is seeking a highly skilled and experienced individual to join our team as Deputy Head of Digital. This role is based in Manchester and involves leading the curriculum development of our ICT and Computing department.Key Responsibilities:Monitor student performance and collaborate with the...

  • Deputy Head Housekeeper

    5 months ago

    Manchester, United Kingdom CitySuites Full time

    CitySuites is seeking an enthusiastic Deputy Head Housekeeper with a passion for not only delivering the highest standards of cleanliness but also deliver the highest level of customer service. You will be responsible for working as a Deputy Head Housekeeper in the absence of the Head Housekeeper and as a Housekeeping Assistant when the Head Housekeeper is...

  • Deputy Head of Building Surveying

    3 days ago

    Manchester, United Kingdom The University of Manchester Full time

    Key Responsibilities: As Deputy Head of Building Surveying at The University of Manchester, you will play a pivotal role in overseeing projects, managing staff, and ensuring the highest standards of service delivery. This involves assisting the Head of Building Surveying in strategic planning and operational management. You will lead and mentor a team of...

  • Deputy Head of Building Surveying

    7 days ago

    Manchester, United Kingdom The University of Manchester Full time

    The University of Manchester is seeking a highly skilled Deputy Head of Building Surveying to lead our Building Surveying team. In this role, you will be responsible for overseeing projects, managing staff, and ensuring the highest standards of service delivery.This is an excellent opportunity for a motivated individual looking to advance their career in a...

  • Deputy Head of Junior Programmes

    1 month ago

    Manchester, United Kingdom Royal Northern College of Music Full time

    The RNCM is looking for an experienced programme manager, with a passion for widening access to the arts, to provide leadership and management to RNCM’s suite of Young Programmes. As Deputy Head of Junior Programmes, you will take devolved responsibility from the Head of Junior Programmes for Access and Participation interventions through RNCM Engage...

  • Deputy Head of Department

    3 days ago

    Manchester, United Kingdom Meridian Business Support Limited Full time

    Meridian Business Support are proud to be working on behalf of a state-of-the-art Further Education College based in Greater Manchester. They are looking for a qualified and experienced Deputy Head of Department to promote the highest levels of achievement for all students through the promotion of inspirational teaching and learning. To lead, develop and...

  • Deputy Head of Department

    1 week ago

    Manchester, United Kingdom Meridian Business Support Limited Full time

    Meridian Business Support are proud to be working on behalf of a state-of-the-art Further Education College based in Greater Manchester. They are looking for a qualified and experienced Deputy Head of Department to promote the highest levels of achievement for all students through the promotion of inspirational teaching and learning. To lead, develop and...

  • Deputy Head of Department

    5 days ago

    Manchester, United Kingdom Meridian Business Support Limited Full time

    Meridian Business Support are proud to be working on behalf of a state-of-the-art Further Education College based in Greater Manchester. They are looking for a qualified and experienced Deputy Head of Department to promote the highest levels of achievement for all students through the promotion of inspirational teaching and learning. To lead, develop and...

  • Deputy Head of Digital Operations

    2 weeks ago

    Manchester, United Kingdom Service Care Solutions Full time

    Lead Curriculum Development in ManchesterService Care Solutions is seeking an experienced professional to join a college in Manchester as the Deputy Head of Digital. This role involves leading the curriculum development of the ICT and Computing department, working closely with the current Head of Department.Key Responsibilities:Monitor student performance...

  • Deputy Head of Digital Operations

    2 weeks ago

    Manchester, United Kingdom Service Care Solutions Full time

    Lead Curriculum Development in ManchesterService Care Solutions is seeking an experienced professional to join a college in Manchester as the Deputy Head of Digital. This role involves leading the curriculum development of the ICT and Computing department, working closely with the current Head of Department.Key Responsibilities:Monitor student performance...

  • Deputy Head of Quality Education

    2 weeks ago

    Manchester, United Kingdom Ellesmere Park High School Full time

    {"h1": "Deputy Head of Quality Education", "p": "At Ellesmere Park High School, we are seeking a Deputy Head of Quality Education to join our Senior Leadership Team. As a key member of our team, you will be responsible for driving excellence in education and ensuring that our students receive the best possible education. Your key responsibilities will...

  • Deputy Head of Quality Education

    2 weeks ago

    Manchester, United Kingdom Ellesmere Park High School Full time

    {"h1": "Deputy Head of Quality Education", "p": "At Ellesmere Park High School, we are seeking a Deputy Head of Quality Education to join our Senior Leadership Team. As a key member of our team, you will be responsible for driving excellence in education and ensuring that our students receive the best possible education. Your key responsibilities will...

  • Deputy Head of Physiotherapy Services

    1 month ago

    Manchester, United Kingdom MediTalent Ltd Full time

    Job Title: Deputy Head of PhysiotherapyMediTalent Ltd is seeking a highly skilled and experienced physiotherapist to join our client's team as Deputy Head of Physiotherapy. This is a fantastic opportunity for a senior-level physiotherapist who is passionate about delivering high-quality patient care and leading a team of physiotherapists.About the Role:The...

  • Deputy Head of Physiotherapy Services

    3 weeks ago

    Manchester, United Kingdom MediTalent Ltd Full time

    Job Title: Deputy Head of PhysiotherapyMediTalent Ltd is seeking a highly skilled and experienced physiotherapist to join our client's team as Deputy Head of Physiotherapy. This is a fantastic opportunity for a senior-level physiotherapist who is passionate about delivering high-quality patient care and leading a team of physiotherapists.About the Role:The...

  • Deputy Head of Physiotherapy Services

    3 weeks ago

    Manchester, United Kingdom MediTalent Ltd Full time

    Job Title: Deputy Head of PhysiotherapyMediTalent Ltd is seeking a highly skilled and experienced physiotherapist to join our client's team as Deputy Head of Physiotherapy. This is a fantastic opportunity for a senior-level physiotherapist who is passionate about delivering high-quality patient care and leading a team of physiotherapists.About the Role:The...

  • Deputy Head of Physiotherapy Services

    1 month ago

    Manchester, United Kingdom MediTalent Ltd Full time

    {"title": "Deputy Head of Physiotherapy", "content": "Job SummaryWe are seeking a highly skilled and experienced physiotherapist to join our team as Deputy Head of Physiotherapy. As a senior member of our physiotherapy department, you will play a key role in shaping and guiding our physiotherapy service.Key ResponsibilitiesProvide high-standard physiotherapy...