Head of Service Design and Transition

7 months ago

Manchester, United Kingdom The University of Manchester Full time

**About IT Services**

IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers.

**The Team**

Are you a seasoned professional in Service Design and Transition, with a passion for leading transformative initiatives within IT Service Management? The University of Manchester is seeking a dynamic individual to join our team as the Head of Service Design and Transition. In this critical leadership role, you will play a pivotal part in overseeing the Service Design, Transition, and assurance processes within our IT Service Management Team.

**The Role**

As the Head of Design and Transition, you will play a pivotal leadership role in overseeing the design, transition, and assurance processes within the University's IT service management. You will lead a team of skilled professionals in Design and Transition, orchestrating the seamless transition of all new and changed IT solutions, ensuring alignment with the University's technical and service standards. Your role is crucial in ensuring that IT solutions that are fit for purpose, supportable, and maintainable, guaranteeing enduring excellence in service delivery for our customers.

**The Person**
- Proven experience in Service Design and Transition and Change Management.
- An excellent influencer - experience engaging with a wide range of stakeholders at a senior level.
- Strong leadership and interpersonal skills.
- Familiarity with IT service management tools and technologies.
- ITIL 3/4 certification.

**What can you expect in return**

Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:

- Generous annual leave allowance, including Christmas/New Year closure;
- Pension scheme membership to provide benefits for you and your family;
- Well-being programme with counselling, fitness and leading sports facilities;
- Learning and development opportunities;
- Season ticket loans for public transport;
- Cycle to Work Scheme;
- Workplace nursery scheme;
- Staff recognition schemes;
- Staff discounts on a range of products and services including travel and high street savings.

In fact, there are so many benefits available you can see more of them by clicking HERE

Find out more about our organisation and values:

- IT Services: About us and ITS Practice Charter

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
- Our University is positive about flexible working - you can find out more _here_

Hybrid working arrangements may be considered.

Any CV’s submitted by a recruitment agency will be considered a gift.

**Enquiries about the vacancy, shortlisting and interviews**:
Name: IT Resource Management Team

**General enquiries**:
**Technical support**:
**Please see the link below for the Further Particulars document which contains the person specification criteria.

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