Head of Service Design

7 months ago


Manchester, United Kingdom Pertemps Network Group Full time

**Head of Service Design & Transition**:

- 2161048371 Applicants

**Competitive**
- Full Time**Permanent**

**Manchester, Greater Manchester**

**IT**

**Job Description**:

- We have an excellent permanent job opportunity for a Head of IT Design and IT Transition to oversee the design, transition and assurance processes within our client’s IT.
- The role is hybrid Manchester. The role offers generous annual leave and pension scheme.
- Your focus is on leading a team to ensure the seamless integration of new, strategic IT solutions. You will be a key member of the divisional leadership team, providing strategic direction, anticipating challenges, driving performance and building the capability required to ensure the optimal delivery of new services into a live environment. The Head of Design and Transition is accountable for the optimal performance of both the Service Design and Transition and IT Change Management functions. The postholder will ensure their department is motivated, clear on their objectives, focused on continuous improvement and empowered to find creative solutions that will add value to the service.
- Leading a team of skilled professionals in Design and Transition, you will orchestrate the seamless Design and Transition of all new and changed IT solutions, ensuring that each new service and technological change aligns with our client’s overarching technical and service standards, process and policy. The postholder will also be accountable for ensuring that IT solutions are meticulously crafted to be fit-for-purpose, supportable and maintainable, thereby guaranteeing enduring excellence in service delivery.
- Key responsibilities, accountabilities and duties Leadership and strategy- Leads the Service Design and Transition and IT Change Management functions, ensuring seamless integration into the operational environment.- Develops and implements service design and transition strategies and principles crucial for creating end-to-end service designs that facilitate seamless service transitions into live operations.- Evaluates the cost-effectiveness of different design and transition strategies and recommends adjustments to improve value for money.- Works collaboratively with colleagues within IT Services and senior stakeholders, to prioritise requests that balance needs for strategic change, live service, maintenance and investment within IT.- Communicates Service Design and Transition performance and improvements to the IT Leadership Team and other stakeholders, presenting regular reports on operational delivery and metrics.- Leads the design and Implementation of quality assurance strategies and processes to ensure the delivery of high-quality services.- Leads the management of the Change Management process to ensure that changes to the live IT estate are implemented in a controlled and assured manner to minimise impact to customers and services.- Proven experience in Service Design and Transition and Change Management.- An excellent influencer - experience engaging with a wide range of stakeholders at a senior level.- Strong leadership and interpersonal skills.- Familiarity with IT service management tools and technologies.- ITIL 3/4 certification.-
**Click Recruiting**:
**Charlene Morrison216** 0131 297 4614
Division 216
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