Customer Support Liaison

1 week ago


Derby, Derby, United Kingdom VC Evidensia UK Full time

**Job Title:** Client Care Advisor

About the Role

We are seeking a highly skilled and empathetic Client Care Advisor to join our team at Scarsdale Veterinary Group. As the first point of contact for our clients, you will provide a warm and professional welcome, ensuring their experience is exceptional from the outset.

In this vital role, you will support both the veterinary team and our clients, communicating effectively with both parties to deliver outstanding customer service. Your strong interpersonal skills and ability to build rapport quickly will be essential in providing reassurance and empathetic support to clients during their visits.

Key Responsibilities
  • Provide administrative support to the veterinary team as required.
  • Assist clients with queries over the phone and in person, addressing their concerns and resolving issues promptly.
  • Develop a deep understanding of our services and products, enabling you to make informed recommendations to clients.
What We Offer

We offer a competitive salary of £25,000 - £28,000 per annum, depending on experience, plus a range of benefits including 6.6 weeks' annual leave, additional leave for your birthday, and enhanced family-friendly policies. You will also have access to cycle-to-work scheme, learning and development opportunities, and discounted staff pet care.



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