Customer Support Coordinator

4 weeks ago


Derby, Derby, United Kingdom Stok UK Careers Full time

About the Role

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We are seeking an experienced Operational Service Associate to join our team in East Midlands. As a key member of the operations team, you will provide critical support to our key account managers and ensure seamless delivery of operational services to our clients.

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  • Responsibilities include being the first point of contact for all internal and external matters relating to the end customer experience, supporting Key Account Management with queries relating to client performance, and investigating and resolving stock/inventory or transport queries by liaising with our internal customers.">
  • You will also liaise with clients and respond to queries by client SLAs, including liaison with other Arvato departments to resolve customer queries, and liaise with the end customers on booking slots and delivery dates.">
  • Additionally, you will liaise with other Arvato departments to progress any ad hoc operational and transport requirements.">
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Requirements

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The ideal candidate will have excellent communication skills, be able to work effectively in a team, and have a strong understanding of operational processes and procedures.

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Estimated Salary: £25,000 - £30,000 per annum, depending on experience.



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