Customer Support Specialist

3 weeks ago


Derby, Derby, United Kingdom Nurtur Ltd. Full time

Nurtur Ltd., a leading provider of SaaS software, is seeking an experienced CUSTOMER SUPPORT SPECIALIST to join their team. This role offers a competitive salary of £28,000 - £35,000 per annum, depending on experience.

About the Role

This position is based out of our commercial building in Little Eaton, providing a comfortable and modern workspace with free parking and nearby amenities. The successful candidate will work 9 am – 5.30 pm Monday to Friday, enjoying a healthy work-life balance.

We offer a range of benefits, including:

  • 25 days holiday plus 8 bank holidays
  • Health Shield cash plan for services such as dentistry and opticians
Key Responsibilities

The primary focus of this role is to provide exceptional customer support through various channels, including phone, live chat, and tickets. Key responsibilities include:

  • Dealing with incoming queries in a professional and personable manner
  • Ensuring timely resolution or escalation of issues within set SLA timescales
  • Providing clear communication to internal and external customers
  • Implementing new customer configurations to meet requirements
  • Driving customer satisfaction responses

The ideal candidate will possess excellent communication skills, be patient and attentive, and have a strong sense of accountability. Experience with SQL and Azure data storage is advantageous but not essential.

We are committed to supporting our customers' success and strive to maintain positive results. If you are passionate about delivering exceptional customer experiences and are eager to grow with our company, we encourage you to apply for this exciting opportunity.



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