Financial Support Specialist

3 weeks ago


Derby, Derby, United Kingdom Capital One - UK Full time
Join our team at Capital One - UK as a Financial Support Specialist
We are seeking a skilled professional to join our Collections department in Nottingham, UK. As a Financial Support Specialist, you will play a critical role in providing financial support and guidance to our customers, helping them to manage their debt and improve their financial well-being.

About the Role
This is an exciting opportunity to work in a dynamic and supportive team environment, where you will be empowered to make a real difference in the lives of our customers. The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You will be required to assess customers' financial situations, provide personalized advice and guidance, and negotiate payment plans that meet their needs.

Key Responsibilities
* Provide financial support and guidance to our customers
* Assess customers' financial situations and provide personalized advice and guidance
* Negotiate payment plans that meet customers' needs
* Collaborate with colleagues to achieve departmental objectives

Requirements
* Excellent communication and problem-solving skills
* Ability to work effectively in a fast-paced environment
* Strong analytical and organizational skills
* High level of integrity and professionalism

Benefits
* Salary: £27,000 per annum
* Comprehensive training and development opportunities
* Flexible working arrangements, including remote work options
* Access to our employee assistance program and mental health resources

About Capital One - UK
We are a leading financial services company dedicated to helping our customers succeed. Our mission is to provide innovative financial solutions that make a real difference in people's lives. We value diversity, equity, and inclusion, and we strive to create a workplace culture that reflects these values.

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