Customer Experience Liaison
6 days ago
We're seeking a Retail Customer Service Manager to drive customer satisfaction and standards in our betting shops.
You'll work closely with the Shop Manager to ensure high shop standards and build strong relationships with customers.
- Process bets on a wide range of sports and events.
- Demonstrate products and betting terminals to customers.
- Maintain a high level of customer service by handling complaints with empathy and problem-solving skills.
- Sustain high shop standards through daily operations.
- Manage opening and closing shifts as needed.
This role may involve long opening shifts, long closing shifts, and shorter evening shifts, with a varied rota each week.
As a valued member of our team, you can expect a competitive salary, optional overtime, pension scheme, and annual ShareSave plan, as well as discounts and healthcare support.
We prioritize healthy work-life balance, providing rota information at least four weeks in advance to help you plan your life outside of work.
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Customer Service Liaison
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Customer Experience Specialist
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Customer Experience Specialist
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