Customer Success Manager Lead
23 hours ago
**About the Role:**
We are seeking a highly skilled and experienced Customer Success Manager to lead our customer-focused teams in Birmingham City Centre. As a key member of our operations team, you will play a crucial role in driving customer success and profitability.
**Key Responsibilities:**
- Develop and execute customer retention strategies to drive revenue growth and improve customer satisfaction.
- Optimize the performance of revenue streams and identify areas for improvement.
- Manage and motivate a high-performing team of customer service and account management professionals.
- Act as the escalation point for customer issues and ensure swift and effective resolutions.
- Cultivate a culture of excellence through coaching and developing team members.
**Requirements:**
- Proven experience in a customer-facing role with a focus on sales, customer service, and account management.
- Strong leadership and coaching skills with the ability to motivate and develop a high-performing team.
- Excellent communication and interpersonal skills with the ability to build strong relationships with customers and colleagues.
- Familiarity with CRM systems such as Dynamics 365 is highly desirable.
**Benefits:**
- Pension Scheme: After 12 weeks of continuous employment, you will be automatically enrolled into our Pension Scheme.
- Health & Wellbeing: All employees will have access to MediCash upon passing their probation, this will allow them to access retail discounts, counselling, and so much more.
- Holiday Entitlement: You will be entitled to 26 days annual leave plus all statutory holidays, with increased personal holiday allowance with increased service.
- Career Progression: We track all employees' progression by creating personal development plans; we have a fueller academy in place to also support this.
- Incentives & Bonus: This role incorporates a bonus, as well as regular incentives, awards and events for everyone across the business to get involved in.
**Salary:** £45,000 - £60,000 per annum (dependent on experience) + benefits package.
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