Customer Success Director
16 hours ago
The Fuel Store Ltd is an equal opportunity employer and values diversity across the business. We are seeking a dynamic Customer Success Director to lead and inspire our Customer Service and Account Management teams in Birmingham City Centre. This role offers a competitive salary of £55,000 - £75,000 per annum.
Key Responsibilities:The successful candidate will drive customer success and profitability, develop and execute retention strategies, and optimize revenue streams. A strong commercial acumen and ability to navigate a fast-paced environment are essential.
Main Responsibilities:- Manage a successful customer team in two key areas: customer service and account management.
- Achieve and exceed key performance indicators and customer metrics.
- Optimize revenue performance of each product.
- Grow the team's performance and capability through effective performance management and ongoing support.
- Proven management experience in a customer-focused, sales-led environment.
- Exceptional coaching and leadership skills, strong interpersonal and communication abilities.
- Familiarity with Dynamics 365 CRM is highly desirable.
- Pension Scheme: After 12 weeks of continuous employment, you will be automatically enrolled into our Pension Scheme.
- Health & Wellbeing: All employees will have access to MediCash upon passing their probation, this will allow them to access retail discounts, counselling, and so much more. Enhanced sickness policy.
- Holiday Entitlement: You will be entitled to 26 days annual leave plus all statutory holidays, with increased personal holiday allowance with increased service.
- Career Progression: We track all employees' progression by creating personal development plans; we have a fueller academy in place to also support this.
- Incentives & Bonus: This role incorporates a bonus, as well as regular incentives, awards and events for everyone across the business to get involved in.
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