Customer Success Director

16 hours ago


Birmingham, Birmingham, United Kingdom The Fuel Store Ltd Full time

The Fuel Store Ltd is an equal opportunity employer and values diversity across the business. We are seeking a dynamic Customer Success Director to lead and inspire our Customer Service and Account Management teams in Birmingham City Centre. This role offers a competitive salary of £55,000 - £75,000 per annum.

Key Responsibilities:

The successful candidate will drive customer success and profitability, develop and execute retention strategies, and optimize revenue streams. A strong commercial acumen and ability to navigate a fast-paced environment are essential.

Main Responsibilities:
  • Manage a successful customer team in two key areas: customer service and account management.
  • Achieve and exceed key performance indicators and customer metrics.
  • Optimize revenue performance of each product.
  • Grow the team's performance and capability through effective performance management and ongoing support.
Requirements:
  • Proven management experience in a customer-focused, sales-led environment.
  • Exceptional coaching and leadership skills, strong interpersonal and communication abilities.
  • Familiarity with Dynamics 365 CRM is highly desirable.
What We Offer:
  • Pension Scheme: After 12 weeks of continuous employment, you will be automatically enrolled into our Pension Scheme.
  • Health & Wellbeing: All employees will have access to MediCash upon passing their probation, this will allow them to access retail discounts, counselling, and so much more. Enhanced sickness policy.
  • Holiday Entitlement: You will be entitled to 26 days annual leave plus all statutory holidays, with increased personal holiday allowance with increased service.
  • Career Progression: We track all employees' progression by creating personal development plans; we have a fueller academy in place to also support this.
  • Incentives & Bonus: This role incorporates a bonus, as well as regular incentives, awards and events for everyone across the business to get involved in.


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