Customer Success Expert for Vastbouw

7 days ago


Birmingham, Birmingham, United Kingdom Vastbouw Full time

Ricoh is currently recruiting for a Customer Success Expert based in Birmingham. This role involves working with customers to ensure they are informed, supported, and have all the tools needed to utilize Ricoh Spaces.

Key Responsibilities:
  • Utilizing customer data to improve their experience
  • Taking responsibility for understanding new features and functionality of SaaS Products (Ricoh Spaces) and their impact on customer success
  • Representing the voice of the customer and providing internal feedback to influence product development roadmaps and support changes as required
  • Providing and contributing to information and reporting that supports customer success, including agreed KPIs, customer retention, and reviews
You will ideally have:
  • The ability to support customers with product adoption and success (RICOH Spaces)
  • Attention to detail and strong organizational skills
  • A background working with customers
  • Experience with relationship management
  • The ability to deliver user requirements to technical and non-technical teams
  • The ability to work with demanding customers

We offer a competitive salary package and industry-leading benefits. As a valued member of our team, you can expect to grow your career within a fast-paced environment and succeed within a thriving organization.

Vastbouw is an exceptional place to work. We prioritize career development and provide opportunities for individuals to excel in their roles.



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